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University of South Carolina

Location: ColumbiaSC  29208 Document ID: AD206-3J5Y Posted on: 2019-05-3105/31/2019 Job Type: Regular

Job Schedule:Full-time
Minimum Education: Not Specified2019-06-30

Student Success Project Director

Student Success Project Director

About the University

The University of South Carolina System is comprised of the state's flagship university in Columbia (founded in 1801 and currently one of the top 50 "Best Colleges" according to U.S. News and World Report), three regional comprehensive universities (USC Aiken, USC Beaufort and USC Upstate), and Palmetto College consisting of four two-year campuses (USC Lancaster, USC Salkehatchie, USC Sumter, USC Union and Fort Jackson/Extended University). Together, the USC System institutions offer more than 450 degree programs on campus and online and are uniquely positioned to meet the state's educational, cultural, health and research needs. The System employs nearly 14,000 people who work daily to improve the lives of students, fellow South Carolinians and the world. Our diverse engaged faculty and staff enjoy a dynamic and intellectually stimulating work environment.

About the Position

The Student Success Project Director leads process improvement to enhance student retention, timely graduation, and employability. The Director develops and improves a technology-enabled student success network, through the use of the EAB Navigate platform, as well as other student success technologies, to guide data-informed interventions. This position is the EAB Navigate primary contact for Student Affairs and Academic Support departments for training, features enhancements, functions, workflow, reports, and analytics that will drive measurable results in student success. The Student Success Project Director researches best practices, maps existing processes, and works closely with student success units to develop and assess measurable outcomes. The Director focuses on initiatives and opportunities that provide greater coordination of interventions and outreach to high priority student populations across our campus. The Director is a strong collaborator with a high level of accountability, effective communications, and the ability to balance feedback from many stakeholders to facilitate improvement.

  • Work collaboratively with Student Affairs and Academic Support departments to drive coordination of technology-enabled interventions for student success across the campus, including but not limited to the EABNavigate coordinated care network. Use student success data to inform interventions, with a specific focus on student sub-populations determined by retention and graduation data and objectives and targets in the university’s strategic plan and Division of Student Affairs and Academic Support strategic plan. Document the measurable results of those improvement efforts.
  • Serve as primary point of contact for workflow, troubleshooting, and process improvements associated with Student Affairs and Academic Support departments using EAB Navigate. Manage the aspects of the system relied upon as the Student Success Center’s primary data management, workflow and analytics tool. Support the intentional and strategic use of course-specific progress reports by the Student Success Center, to include intervention effectiveness. Address any issues associated with the appointment scheduling system for Student Affairs and Academic Support departments, working with EAB’s dedicated consultant and technology team for resolution.
  • Ensure availability and accuracy of EAB Navigate data analytics, including but not limited to the predictive risk model, summary reporting of student migration patterns, referral patterns, intervention effectiveness and other key metrics. Partner with the Office of the Registrar, Office of Institutional Research and Assessment, and Enrollment Analytics, as appropriate to validate and improve management reporting that can be used in support of college-specific retention and student success plans, as well as overall institution-wide retention and student success goals.
  • Guide student success departments in developing and assessing student success outcomes, to include fast-cycle metrics that may be leading indicators of student progress and persistence. Connect student success management data with career outcomes data to better inform administrators, faculty, staff, and students and drive informed adaptation of programs, services, and outreach with a focus on employability.
  • Research and evaluate new technologies and improvements to existing technologies, including artificial intelligence, to improve the student experience and provide timely and relevant information to students at key decision points.
  • Develop and maintain a current understanding of national best practices and emerging initiatives in student success. Research successful initiatives at other institutions and provide recommendations for greater coordination among departments and workflow improvements within Student Affairs and Academic Support departments.


Master’s degree and 3 years related program management experience, or bachelor’s degree and 5 years related experience.

Preferred Qualifications:
Master’s degree and at least 8 years of direct experience with higher education student success. Experience coordinating student success management and intervention systems. Direct experience facilitating process improvement initiatives.

Application Process

To be considered for this position, all applications must be submitted online at http://uscjobs.sc.edu/postings/57196

The University of South Carolina does not discriminate in educational or employment opportunities on the basis of race, color, religion, national origin, sex, sexual orientation, gender, age, disability, veteran status or genetics.



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