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South Orange County Community College District

Location: Mission ViejoCA 92692 Document ID: AD104-0DFR Posted on: 2019-05-2305/23/2019 Job Type: Regular

Job Schedule:Full-time
2019-06-22
 

Student Payment and Veterans Offices Manager

Link to job brochure:
Classification Title Student Payment and Veterans Offices Manager
Job Category: Classified Administrator/Manager
Job Open Date: 03/13/2019
Job Close Date:
Initial Screening Date 04/05/2019
Position ID: P0004813
Job Open ID: REQ8017
Position Title: Student Payment and Veterans Offices Manager
Location 20-Saddleback College
Department College Budget Administration (SC-027-068)
Term: 12 Months/Year
Salary Schedule Link: Click here for current Salary Schedules
Pay Basis: Monthly
Pay Range: 5 ($64,572 - $90,876) - Salary placement in this range will be based upon comparable experience and qualifications.
% of Range: 100%
Hours per week: 40
Work Schedule Please note: the District will observe an alternative 4/10 work schedule from the week of May 31, 2019 through the week of August 9, 2019 - exceptions may apply.
Receives Benefits: Yes
Classification Benefits:
The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).

Position-Specific Benefits:
Additional Position Information:
Permanent link to posting http://jobs.socccd.edu/postings/9716

Additional Information

Summary Description:
To plan, organize, implement, coordinate, monitor and manage the programs, services, operations, staff, students and facilities at a community college Student Payment Office and Veterans Office; oversee the development, administration, implementation and evaluation of program activities and operations; prepare and administer annual program budgets; ensure compliance with District policies and applicable State and federal regulations related to student payment and Veterans programs; coordinate activities with other divisions and departments; and train, schedule, supervise and evaluate assigned personnel.

To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.

SUPERVISION RECEIVED AND EXERCISED :
Receives immediate supervision and administrative direction from the Director of Fiscal Services or President's designee.

Exercises functional and technical supervision over Student Payment and Veteran Offices permanent staff, temporary employees and Veterans Administration (VA) student work-study students.

Distinguishing Characteristics:
Representative Duties:
Duties may include, but are not limited to the example of duties listed in Job Duties. Please see Job Duties for details.

Knowledge of:
Budget preparation and administration.
Correct English composition, grammar, spelling and vocabulary.
District and College organization, operations and objectives.
Federal, State and District laws, policies, and regulations related to veterans' education programs.
Financial record-keeping skills.
Interpersonal skills including tact, patience and diplomacy.
Operation of computer, peripherals and software programs, including student information systems, database management, spreadsheet, word processing and VA internet-based software.
Oral and written communication skills.
Planning and organizational skills.
Principles and practices of management, training, supervision and performance evaluation.
Principles and procedures of financial record keeping.
Public relations skills.
State, and District laws, policies, and regulations related to student payment programs.
Student payment programs and services.
Veterans' education benefits programs and services.

Ability to:
Analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of goals.
Collect, compile and analyze data.
Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.
Develop annual budgets, and effectively and efficiently administer budgets.
Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.
Establish and maintain cooperative working relationships with those contacted in the course of work.
Interpret and apply complex and technical State and federal laws and regulations related to assigned programs.
Interpret, apply and explain complex and technical District, local, State and federal laws, codes and regulations related to student payment programs.
Interpret, apply and explain complex and technical federal laws and VA regulations related to VA education benefits.
Maintain the security of cash, checks and credit card payments, and of confidential materials.
Operate computer and applications software, including database management, spreadsheet, word processing and software related to student payment and veterans' education benefits programs.
Operate office equipment such as computer, printer, calculator, copier and fax machine.
Plan, develop, organize, implement, supervise and coordinate comprehensive student payment programs and services, and their effective delivery to students.
Plan, develop, organize, implement, supervise and coordinate comprehensive veteran's education benefits programs and services, and their effective delivery to students.
Prepare and maintain records, reports and files according to established procedures.
Prepare clear and concise oral and written reports and recommendations.
Relate effectively to people of varied academic, cultural and socio-economic background using tact, diplomacy and courtesy.
Train, supervise and evaluate the performance of assigned personnel.
Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.

Education and Experience Guidelines:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.

Education/Training:
A Bachelor's degree from an accredited college or university with major course work in education, counseling, public administration or a closely related field. A military background is preferred but not required.

Experience:
Three years of increasingly responsible experience in college student payment and/or veterans office programs, including at least one year of experience in a supervisory capacity preferred.

License or Certificate:
A valid California driver's license.

Conditions of Employment:
The work environment and physical demands described are representative of those required by an employee to perform essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:
Standard office setting. Duties are performed primarily in an office environment while sitting at a desk or computer workstation. Incumbents are subject to constant contact with students and staff, frequent interruptions, noise from talking or office equipment and demanding timelines. At least minimal environmental controls are in place to assure health and comfort.

Physical Demands:
Incumbents regularly sit for long periods, walk short distances on a regular basis, travel to various locations to attend meetings and conduct work, use hands and fingers to operate an electronic keyboard or other office machines, reach with hands and arms, stoop or kneel or crouch to file, speak clearly and distinctly to answer telephones and to provide information; see to read fine print and operate computer; hear and understand voices over telephone and in person; and lift, carry and/or move objects weighing up to 10 pounds.

Additional Position Information:
Additional Classification Information:
Position Specific Benefits:

Job Duties

Job Duties

Duties and Responsibilities
Plan, organize, coordinate and direct the operations and activities of the Student Payment and Veterans Offices to ensure compliance with applicable state and federal laws and regulations, and VA policies and regulations.

Job Duties

Duties and Responsibilities
Plan, organize, coordinate and manage the operations and activities of the Student Payment and Veterans Offices, to include coordinating the hiring, scheduling, training, direct supervision and evaluation of permanent employees, temporary short-term clerks and VA work-study students; monitor work flow; implement policies and procedures; and review and evaluate work products, methods and procedures.

Job Duties

Duties and Responsibilities
Develop and implement policies and procedures to optimize efficient and effective delivery of services to students, to include accurate posting of charges and payments; processing and maintenance of payment deferrals; processing of refunds; accurate and timely reporting to VA of VA students' data, to include course loads and fees; and maintenance of VA students' files.

Job Duties

Duties and Responsibilities
Develop, manage and evaluate program activities and operations; compile, analyze and evaluate data related to Student Payment Office and Veterans Office programs; develop organizational structures and work processes that facilitate attainment of established program goals and objectives.

Job Duties

Duties and Responsibilities
Develop, implement and oversee policies and procedures related to proper receipt and accountability of all cash, check and credit card payments made to the Student Payment Office; develop and oversee procedures for safeguarding of all information related to credit card and check data; develop and oversee procedures to ensure accountability for cash reserves and financial aid checks held by the Student Payment Office.

Job Duties

Duties and Responsibilities
Conduct regularly scheduled staff meetings to provide information, conduct technical training, and discuss and resolve issues and concerns related to daily routines, activities and Student Payment and Veterans programs.

Job Duties

Duties and Responsibilities
Communicate with other student services personnel, District administrators and support personnel, representatives of State and federal agencies, educational institutions, military service organizations, counselors and others to coordinate programs and activities.

Job Duties

Duties and Responsibilities
Prepare, implement and administer annual approved program budgets; ensure adequate funding to support all required operations; prepare recommendations and justifications regarding budget requests; forecast need for additional funds needed for staffing, equipment, materials, and supplies; authorize expenditures according to District policies and applicable regulations.

Job Duties

Duties and Responsibilities
Oversee and monitor the selection, ordering and care of supplies and equipment within the Student Payment and Veterans Offices.

Job Duties

Duties and Responsibilities
Provide information, referrals, and outreach related to outside agencies that provide assistance to students in areas related to student payment problems or veterans' issues.

Job Duties

Duties and Responsibilities
Interpret, apply and explain State and federal regulations and legislation; ensure compliance with District policies as well as State and federal laws related to assigned programs; review and certify the accuracy of data concerning program participation.

Job Duties

Duties and Responsibilities
Coordinate and respond to periodic audits and program reviews; participate in internal, State and federal audits as needed; respond to findings and initiate actions as required.

Job Duties

Duties and Responsibilities
Maintain current knowledge of the federal, state and VA regulations, policies and requirements and eligibility criteria for student payment programs and veterans' education programs.

Job Duties

Duties and Responsibilities
Represent the Student Payment and Veterans Offices at a variety of administrative and professional meetings as required.

Job Duties

Duties and Responsibilities
Make oral presentations to students, parents, counselors and professional colleagues at various gatherings; develop and direct the distribution of brochures, flyers and other materials to publicize student payment and veterans benefit for students.

Job Duties

Duties and Responsibilities
Direct the maintenance of required records, reports and statistics.

Job Duties

Duties and Responsibilities
Perform related duties as assigned.

Documents Needed for Applying
Required Documents
  1. Resume / CV
  2. Cover Letter
Optional Documents
  1. Other Doc
  2. Transcript 1
  3. Transcript 2
  4. Letter of Recommendation 1

Supplemental Questions

Required fields are indicated with an asterisk (*).
  1. * Do you possess a Bachelor's degree from an accredited college or university with major course work in education, counseling, public administration or a closely related field?
    • Yes
    • No
  2. * Do you have a background in the military?
    • Yes
    • No
  3. * Do you have three years of increasingly responsible experience in college student payment and/or veterans office programs?
    • Yes
    • No
  4. * Do you have at least one year of experience in a supervisory capacity?
    • Yes
    • No
  5. * Please Note: Official transcripts will be required upon offer of employment. Would you be able to provide official transcripts upon offer of employment?
    • Yes
    • No
  6. * Have you been terminated from employment and/or released from probation at the South Orange County Community College District (SOCCCD)?
    • Yes
    • No
  7. If yes, please provide details.
    (Open Ended Question)
  8. * Relevant current and previous experience, education, certifications, and/or other job related skill sets will be considered when determining salary placement. Does your application and/or supplemental documentation include all relevant current and previous experience, education, certifications, and/or other job related skill sets?
    • Yes
    • No


     

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