Posting Details

Position Number:

106793

Title:

Manager

Functional Title:

Manager of User Services

Category Status:

33-Exempt Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.000

Unit:

VPUR-Development Alumni Information System

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the flagship institution in the University System of Maryland. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

The Manager of User Services is part of the Advancement Services Department that provides technical and fundraising support relating to the alumni development information software for the University System of Maryland. Reporting to the Assistant Director of Advancement Services, the Manager of User Services is responsible for designing curriculum, developing training materials, and conducting training on Advance for all levels of users. He/she will create and manage all user access, working closely with each Institution's representatives to ensure all necessary training has been completed successfully before access is granted. In addition, the manager will create and maintain technical documentation, conduct testing on changes to Advance, and incorporate changes into training and documentation. The manager will respond to requests from USM institutions and resolve issues related to duplicate records.

Minimum Qualifications:

Education (include licenses, certifications, etc.):
Bachelor's degree required.

Experience:
A minimum of 3 years of experience with training end users on advanced application systems.

Knowledge, Skills, and Abilities:
Detailed-oriented trainer with the ability to comprehend and communicate clearly.
Strong presentation skills.
Fluency with desktop applications such as Word, Excel, Access and PowerPoint.
Troubleshooting abilities in order to diagnose and correct application problems.
Must be a team player as well as able to work independently.

Preferences:

Trainer certification or experience preferred.
Help-desk/Call Center experience preferred.

Additional Certifications:

Additional Information:

Physical Demands of the Position: Traditional office environment with majority of time spent on computers and working at a desk.

For best consideration, please apply by Wednesday, August 8, 2018.

Benefits offered: The University offers a comprehensive benefits package, including 22 Days Annual Leave; 15 Days Sick Leave; 3 Days Personal Leave; 15 Paid Holidays; Tuition Remission; Health, Dental, Vision and Prescription coverage.

Candidates must be able to provide proof of eligibility to work in the USA . No Visa sponsorship is offered for this position.

Posting Date:

07/25/2018

Closing Date:

Open Until Filled

Yes

Best Consideration Date

08/08/2018

Physical Demands

Traditional office environment with majority of time spent on computers and working at a desk.

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.


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