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Elgin Community College

Location: ElginIL 60123 Document ID: AB272-16TF Posted on: 2017-10-2310/23/2017 Job Type: Regular

Job Schedule:Full-time
2017-11-22
 

Customer Experience Coordinator



Function:
This position works with the Manager of Marketing and Patron Services to plan and execute strategies to drive consumer action, broaden and deepen relationships with ECC Arts Center customers while increasing patron participation and sales.

Essential Responsibilities:
1. Assist the Marketing and Patron Services Manager in the integration of and content creation for social media platforms to regularly engage patrons and drive consumer response for the Arts Center.

2. Exercise creativity to design, build and staff activities in coordination with Arts Center events to improve the experience, satisfaction, loyalty and retention of patrons.

3. Coordinate these activities on evenings and weekends as requested.

4. Conduct/coordinate research on patron demographics and public perception of Arts Center marketing and programs to improve customer retention, consumer response and improve/increase participation by patrons.

5. Create and ensure accurate reports to provide the desired information from the ticketing database, college financial systems; and from survey and data gathering efforts to effectively target our customers.

6. Utilize the Arts Center's specialized box office software to conduct sales, create reports, and analyze marketing campaign success.

7. Participate in departmental and institutional initiatives as assigned;

Essential Responsibilities Continued:

Other Responsibilities:

Work Relationships:
Does Not Supervise

Physical Demands:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Position requires close visual acuity to perform activities (i.e. preparing/analyzing data and figures; transcribing; viewing a computer monitor; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes).

Moderate noise.

Typical office or administrative conditions (i.e. not substantially exposed to adverse environmental conditions).

Working Environment:
Office

Required Qualifications:
1. Bachelor's degree (BA/BS) in Marketing, Communications, The Arts or a related field from four-year college or university; or equivalent combination of education and/or experience.

2. Minimum of 2 years of work experience in marketing, communications or a related field and proven advanced verbal and written communication skills.

3. Experience using and creating content for business social media pages or accounts such as: Facebook, Twitter, blogs or other social media.

4. Experience using social media for businesses, sales/reporting software, and/or box office software.

5. Experience creating marketing strategies.

6. Demonstrated success in a customer service field.

7. Strong organization skills required.

8. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department

Desired Qualifications:
1. Experience in event management is preferred

Special Instructions to Applicants:
This position is open until filled. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

Elgin Community College Support Staff of Elgin Community College Association (SSECCA) members that apply by 7/18/2017 will receive full consideration.

Please refer to the Frequently Asked Questions document for information related to the ECC Hiring Process and Applicant Tracking System.

Testing Required:
A portfolio of social media work examples and a writing sample will be requested during the interview process.

Materials Required to Complete the Application Process for this Position:
Cover Letter/Letter of Application
Resume/Curriculum Vitae


To apply please click here!