Posting Details

Position Number:

100273

Title:

Coordinator

Functional Title:

Membership Coordinator

Category Status:

33-Exempt Regular

Applicant Search Category:

Staff

University Authorized FTE:

1.000

Unit:

VPUR-Univ Alumni Association

Campus/College Information:

Founded in 1856, University of Maryland, College Park is the state's flagship institution. Our 1,250-acre College Park campus is just minutes away from Washington, D.C., and the nexus of the nation's legislative, executive, and judicial centers of power. This unique proximity to business and technology leaders, federal departments and agencies, and a myriad of research entities, embassies, think tanks, cultural centers, and non-profit organizations is simply unparalleled. Synergistic opportunities for our faculty and students abound and are virtually limitless in the nation's capital and surrounding areas. The University is committed to attracting and retaining outstanding and diverse faculty and staff that will enhance our stature of preeminence in our three missions of teaching, scholarship, and full engagement in our community, the state of Maryland, and in the world.

Position Summary/Purpose of Position:

The University of Maryland Alumni Association seeks a Membership Coordinator who will provide daily customer service and administration for the membership department. This person will be responsible for the overall membership experience once someone has joined or renewed. The coordinator will serve as the face of membership to all members, assume ownership of customer issues, and follow through on resolutions. They will serve as the main point of contact for member benefit program vendors, pulling member data to submit for renewal notices and checking the accuracy of member accounts. The coordinator will work to enhance the member experience by documenting customer service actions, analyzing feedback data, and providing recommendations and corrective action to the membership team to aid in the retention of our members.

Minimum Qualifications:

Education (include licenses, certifications, etc.):
Bachelor's degree required.

Experience:
At least 4 years of professional experience in a customer service role.

Knowledge, Skills, and Abilities:
Superb interpersonal and customer service skills, and the ability to have great working relationships (internally and externally) that result in high customer and staff satisfaction and appreciation for the institution and the Alumni Association.
Strong administrative and organizational skills. Must have strong communication skills to include oral & written.
Must be project-oriented, able to handle several tasks simultaneously, and possess an ability to prioritize multiple tasks under pressure while managing deadlines.
Self-starter and the ability to work in a team.
Proficiency in Microsoft Excel.

Preferences:

Experience in Ellucian Advance or databases is a plus.
Experience in events or working with volunteers is preferred.
Experience with data reporting and analysis.
Experience working within higher education or the non-profit sector.

Additional Certifications:

Additional Information:

For best consideration, please apply by January 26, 2020

Benefits offered: The University offers a comprehensive benefits package, including 22 Days Annual Leave; 15 Days Sick Leave; 3 Days Personal Leave; 15 Paid Holidays; Tuition Remission; Health, Dental, Vision and Prescription coverage.

Candidates must be able to provide proof of eligibility to work in the USA . No Visa sponsorship is offered for this position.

Job Risks

Not Applicable to This Position

Physical Demands

Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards. Availability to work occasional nights and weekends due to events and programs.

Posting Date:

01/07/2020

Closing Date:

Open Until Filled

Yes

Best Consideration Date

01/26/2020

Diversity Statement:

The University of Maryland, College Park, an equal opportunity/affirmative action employer, complies with all applicable federal and state laws and regulations regarding nondiscrimination and affirmative action; all qualified applicants will receive consideration for employment. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, religion, sex, national origin, physical or mental disability, protected veteran status, age, gender identity or expression, sexual orientation, creed, marital status, political affiliation, personal appearance, or on the basis of rights secured by the First Amendment, in all aspects of employment, educational programs and activities, and admissions.


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