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St. John's University

Location: JamaicaNY 11439 Document ID: AA304-09YM Posted on: 2017-05-1105/11/2017 Job Type: Full-time

Job Schedule:Full-time
2017-06-10
 

Director of Operations and Event Support Services


Title: Director of Operations and Event Support Services

Department: Operations, Division of Student Affairs

Campus: Queens

Position Description:

Under the direction of the Executive Director for Student Affairs, s/he will be responsible for the oversight of the D 'Angelo Center and Little Theater; including the daily operations and maintenance. The Director will directly supervise three full-time professionals, and manage approximately 70 student employees.

S/he will be responsible for the overall budget development, and oversight of all Operations policies and procedures. S/he will oversee the logistics of major department and student events, training and developing a competent team of student employees, and managing equipment necessary for putting on small to large scale activities. S/he will work closely with the Operations team to ensure quality training and development of student employees. S/he will also be responsible for assessing the quality of the services offered by all units within the Student Operations team. This position requires non-traditional hours as well as some evening and weekends.

Specific Responsibilities:
  1. Oversee the day-to-day operations of the D 'Angelo Center and the Little Theatre:
    1. Manage the day-to-day operations of the 127,000 square foot, five-story D 'Angelo Center, including student staffing; game room operations and rentals; Information Desk, maintenance/repair of building furniture and amenities (i.e. living room fireplace and piano); development and implementation of D 'Angelo Center policies and procedures
    2. Manage the day-to-day operations of the 400+ seat Little Theatre, including student staffing; inventory, maintenance and repair of audio/visual equipment for all events, speaking engagements, and movie showings (i.e. overhead projector, microphones, portable sound system); maintenance and repair of overall stage and seating areas; development and implementation of Little Theatre policies and procedures
    3. Oversee event set-ups within the D 'Angelo Center and the Little Theatre for all campus student organizations to ensure customer satisfaction (i.e. accurate room set-ups based on approved requests)
    4. Collaborate with other Student Affairs professionals to accurately convey updated policies/procedures pertaining to the use of the D 'Angelo Center and the Little Theatre

  2. Oversee the Student Center and Operations Budget
    1. Monitor an annual budget of approximately $350,000 to schedule approximately 70 undergraduate and graduate student staff members and student center managers within Operations; assign and monitor payroll and staffing of approximately 70 shifts/week with up to 9 students assigned to each shift
    2. Manage and develop annual budget for Operations department; tracking, reporting, and reconciling all expenses, approving T&Es, performing budget analyses, etc.

  3. Oversee all aspects of the Student Center and Operations staff:
    1. Ensure adequate coverage by Operations for all Student Affairs daytime, evening and weekend events (i.e. provide staffing to track student attendance and monitor room capacities; account for all money collected at events; collaborate with Public Safety to ensure student/guest safety and compliance with all SJU policies and procedures)
    2. Develop, implement and evaluate year-round training sessions for Operations which includes customer service, professionalism, & clarification of job responsibilities/expectations.
    3. Assess the quality of the services provided by the Student Center Staff and Operations in order to continuously make recommendations for improvement and ensure that the staff is adhering to the mission and behaviors of Operations.

  4. Oversee the overall Student Affairs Room Reservation Process
    1. Supervise Student Affairs Room Reservationist
    2. Manage, monitor and improve the new online reservation process
    3. Collaborate with campus partners to improve overall reservation process
    4. Enforce and communicate general reservation/event policies and procedures
    5. Approve use of restricted venues for events held by department and student organizations
    6. Chair the Calendaring Committee, oversee space utilization, and conduct annual space usage policy review process

  5. Supervise two Coordinators of Operations and Event Support Services, and two Graduate Assistants to support professional growth and development through weekly supervision meetings, verbal and written feedback, ongoing training and evaluation, mid-cycle/end-cycle Partnership for Performance reviews and ensure that all targets are on track to be met.

  6. Work closely with Human Resources to clarify and convey all updated payroll guidelines and procedures to respective supervisors of approximately 170 student employees (i.e. accurate time cards, hiring protocol, termination procedures); supervise, train and evaluate Operations student staff and managers to ensure compliance with all Human Resources policies and procedures. S/he is also responsible to ensuring that student employees receive adequate training through collaboration with the Office of Human Resources Training and Development program in order to prepare them for their respective jobs.

  7. Oversee the operations of the Student Affairs Media Team, and overall social media strategy
    1. Oversee the management of various social networks
    2. Supervise Graduate Assistant that oversees Media Team
    3. Hire, train and develop student subject matter experts in the fields of videography, graphic design, photography, video production, hosting, social media platforms, etc
    4. Manage, facilitate and prioritize major media projects
    5. Collaborate with Student Affairs Communications team to ensure execution of content strategy for Student Affairs social media

  8. Assist the Campus Concierge by providing adequate staffing to disseminate marketing materials throughout campus, and manage on-campus publication areas (bulletin boards, display cases).

  9. Develop and maintain professional relationships across the University, specifically with Student Affairs, Facilities, Conference Services, Dining Services, Public Safety and other University units to enhance the student environment and ensure quality service to students, employees, alumni and the extended St. John's community.

  10. Other responsibilities.
    Assist and perform other responsibilities as needed.


Qualifications:
  • Bachelors degree required, Masters preferred; minimum five to seven years experience in Student Affairs administration, particularly related to operations, student center facilities and/or event management and student staffing;
  • Effective leadership and oral communication skills;
  • Experience supervising students in a college setting; experience training and developing students; experience delivering and training on customer service;
  • Working knowledge of audio/video equipment coordination and the use of various computer applications (i.e. word processing, database, spreadsheets, email and internet);
  • Understanding of and appreciation for working with diverse populations.


I understand that any offer of employment is subject to receipt by St. John's University of satisfactory references, verification of employment and education.

St. John's offers a competitive compensation program which is commensurate with your qualifications, experience, and contingent upon the departmental budget. We also offer an extremely comprehensive benefits program to meet the diverse needs of our workforce. Along with exceptional benefits such as medical, dental, life insurance, long term disability insurance, tuition remission, generous 403(b) employer contribution, employee assistance program, and liberal paid time off policies, faculty and staff can also enjoy St. John's performing arts, libraries, bookstores, dining facilities, campus recreation and sporting events.

St. John's University is an Equal Opportunity Employer and encourages applications from women and minorities.


To apply please click here!