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Old Dominion University

Location: NorfolkVA 23501 Document ID: AC125-0PIT Posted on: 2018-08-2708/27/2018 Job Type: Regular

Job Schedule:Full-time

CRM Manager for Enrollment Management

This position will provide technical support for Enrollment Management with particular emphasis on the Constituent Relationship Management ( CRM ) tool for recruitment and retention within Enrollment Management. The tool will be used to communicate with prospective and enrolled students providing outreach and academic support to promote student success. This position supports the implementation and maintenance of the CRM product across the University. Technical skills support strategies through integration of portals, letters, emails, texts, telecenter, application management, checklists, and nudging via mobile tools.

Type of Recruitment
General Public

Minimum Qualifications
Master's degree in a related field of study or a bachelor's degree with an equivalent combination of education and experience to a master's degree in related field of study. Considerable knowledge of CRM administration and system processes. Considerable knowledge of programming procedures and programming languages including Visual Basic, Java script and SQL . Considerable experience working with mass communications in multiple forms, relational database management and development, and reporting. Demonstrated experience with Microsoft Office Professional Software. Some knowledge of web technologies. Excellent organizational skills. Excellent oral and written communication skills. Ability to meet deadlines and to work under the pressure of short time constraints. Considerable administrative experience.

Preferred Qualifications
Considerable administrative experience in a higher education environment. Some experience with Ellucian or other Enterprise Resource Planning ( ERP ) system.

Conditions of Employment

Job Open Date

Open Until Filled

Application Review Date

Job Close Date

Special Instructions to Applicants / Additional Materials Required

Criminal Background Check
The final candidate is required to complete a criminal history check.

Department Information

Equity Statement
It is the policy of Old Dominion University to provide equal employment, educational and social opportunities for all persons, without regard to race, color, religion, sex (including pregnancy), national origin, gender, age, veteran status, disability, political affiliation, sexual orientation or genetic information. Minorities, women, veterans and individuals with disabilities are encouraged to apply.

Pay Transparency Nondiscrimination Provision
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or consistent with contractor's legal duty to furnish information.

ODU Statement
Old Dominion University, located in the City of Norfolk in the metropolitan Hampton Roads region of coastal Virginia, is a state-assisted, Carnegie doctoral/research-extensive institution that serves its students and enriches the Commonwealth of Virginia, the nation, and the world through rigorous academic programs, strategic partnerships, and active civic engagement. Its 24,000 students, including over 6,000 graduate students, form a diverse and multicultural community in six academic colleges. Through a collaborative and innovative approach to education and research, the University focuses on student learning and addresses critical needs in the professions. ODU's programs are offered on the main campus, at higher education centers in the region, and at numerous distance learning sites.

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