Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
Provides daily management of housing occupancy (through developing and operating contracting processes, room assignments, contract review, room changes) to meet budgetary levels. Daily management and on-going development of the on-campus housing software system (StarRez) and assignment and billing processes for the residence hall system. Supports the allocation and billing processing for 9,400+ on-campus residents and 18,500+ on- and off-campus dining plans. Provides primary liaison with other university offices (with focus on Hokie Passport - university card ID system, Admissions, Student Accounts and University Registrar offices). Manages the inventory of all written contracts supporting the assignments in the system, and is responsible for complying with all relevant policies regarding Fair Housing ( HUD ), EEO /AA, ADA , University Policies for Student Life, and other relevant policies. Meets extensively with students, parents, and staff members to provide adequate and appropriate housing while providing assistance/advising and support. Serves actively in an on-call administrative oversight capacity on a rotating basis and during colleague consultations as required. Evaluates and establishes programs and activities to deliver a high-level customer service experience for residents. Manages frontline staffing presence and departmental e-mail accounts. Coordinates data management needs within area and for others as needed through direct systems development and report writing as well as cooperation with IT staff members and department colleagues. Works daily with other university departments to insure sufficient information distribution and cooperation between areas with varying needs and expectations. Directs benchmark/customer service surveys and reporting/response to gathered data. Reviews and creates updates to departmental web and printed materials.

Required Qualifications:
-Master's degree and/or equivalent experience in Computer Science, Public Administration, Finance, Business Management, Student Affairs or related field. -Previous experience in a college setting housing program administration, residential property management, or related experience computer operations including Windows, Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, and Access), database systems, reporting, and financial information systems (StarRez, Banner).
-High organizational skills with attention to detail.
-Ability to deal effectively with a diverse population multitask duties with frequent interruptions and to remain calm under highly stressful conditions.
-Ability to maintain confidentiality of student records.

Preferred Qualifications:
-Experience with StarRez (housing/dining management software)
-Experience with report development and generation using SQL /database query language.



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