Technician I, II, III - IT Service Desk

Job Posting Number: JPP01117

Department: 3DD-IT Technology Support Services

Job Open Date: 01/10/2017

Screening Date: 01/17/2017

Job Close Date: 1/24/2017

Open Until Filled: No

Job Grade: 8, 10, 12

Pay Range: $10.54 to 16.26 per hour DOQ

Position Number: G97903

Benefits:

Job Category: Staff

Job Type: Part-time

Special Instructions to Applicants
Under References Letter please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Summary of Duties
Provides evening and weekend support of IT systems, Media and One Stop Call Center for faculty, staff, and students. Provides timely general information regarding admissions and registration and other university student services. Advises potential students regarding university policies, procedures, services, and resources. Provides information regarding specific student account status in Student Services departments, including but not limited to: Admissions, Registration, Records, Financial Aid, Parking, Student Accounts, and Student Identification. Answers questions and assists students with on-line student services such as admissions application, on-line pre-advisement, financial aid, registration, student records, UV Link, e-mail, etc.)

Minimum Qualifications
This is a career ladder position with three levels with minimum qualifications as defined:

Level 1: Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 2: Graduation from a standard senior high school or the equivalent and two years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Level 3: Graduation from a standard senior high school or equivalent and three years of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties. Must have helpdesk experience for at least one year.

Preferred Qualifications
This position is a career ladder. Position will be placed at one of these levels depending on qualifications.

Grade 8 (level I): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position.

Grade 10 (level II): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 2 year, 1 year of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position.

Grade 12 (level III): Graduation from a standard senior high school or the equivalent and any combination of computer related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position.
Also required to have a current A+, CNA, CNE, MCP, MCSE, CCNA or other industry recognized certification applicable to the essential functions.

Knowledge
Knowledge of working in customer service, team-oriented, collaborative environment.

Knowledge of various computer applications such as word processing, spreadsheets, database, power point, internet browsers, email systems, and other general computer applications.

Knowledge of Mac OS and Windows OS.

Knowledge of TCP/IP and application network protocols, operating system configuration, and anti-virus software.

Knowledge of e-Directory or Active Directory.

Knowledge of network printer operation.

Knowledge of equipment and software sufficient to instruct others in their usage.

Skills
Skills working in a customer service, team-oriented, collaborative environment.

Strong customer service, interpersonal, verbal, and written communication skills.

Abilities
Ability to work with a diversity of personalities.

Ability to communicate verbally and in writing.

Ability to handle conflict management and proactively problem-solve.

Ability to multi-task.

Ability to anticipate student needs.

Ability to interact and communicate with individuals from diverse backgrounds.

Working Conditions


Schedule
Hours are from Monday thru Friday 5:30 p.m.-10:00 p.m.; Saturday 8:00 a.m. 5:00 p.m. Closed Sundays. One other night off will be assigned as well.

To apply, visit: https://www.uvu.jobs/postings/25949

Utah Valley University is an Equal Opportunity Employer/Veterans/ Disabled/Equal Access Employer. Utah Valley University is committed to an inclusive hiring process and the welcoming of diverse candidates.





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