Support Technician I, II, III - Media Services

Job Posting Number: JPP01217

Department: 3DD-IT Technology Support Services

Job Open Date: 01/10/2017

Screening Date: 01/17/2017

Job Close Date: 1/23/2017

Open Until Filled: No

Job Grade: 8, 10, 12

Pay Range: $10.54 to $16.26 per hour DOQ

Position Number: G48168

Benefits:

Job Category: Staff

Job Type: Part-time

Special Instructions to Applicants
Under References Letter please list a minimum of three contacts. References may be contacted at some point during the screening and selection process.

Summary of Duties
Under the direction of an office manager performs campus-wide duties including classroom repairs and installations, provides A/V set-ups and support for campus events and support to faculty/staff in Media Enhanced Classrooms through a Media Help desk. Attends all meetings as needed, and performs all other job-related duties as assigned.

Minimum Qualifications
Graduation from a standard senior high school or equivalent and one year of any combination of computer related education and/or technical support and customer service experience related to the Summary of Duties.

Preferred Qualifications
This position is a career ladder and will be placed at one of the following levels depending on qualifications:

Level 1 (Grade 8): Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 1 year, 6 months of which must be directly related to the essential functions/duties of the position.

Level II (Grade 10): Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position totaling 2 years, 1 year of which must be directly related to the essential functions/duties of the position.

Level III (Grade 12): Graduation from a standard senior high school or the equivalent and any combination of technology related education and/or technical support and customer service experience generally related to the essential functions/duties totaling 3 years, 18 months of which must be directly related to the essential functions/duties of the position; OR any combination of education and work experience generally related to the essential functions/duties of the position. Also required to have a current A+, CNA, CNE MCP, MCSE, CCNA, or other industry recognized certification applicable to the essential functions.

Knowledge
Knowledge of audio visual equipment and computer software sufficient to instruct others in their usage and installation.

Knowledge of inventory management practices.

Skills
Skills in the use and repair of computer software.

Strong interpersonal and verbal communication skills, including basic telephone and customer support skills.

Abilities
Ability to follow routine verbal and written instructions.

Ability to operate, maintain, problem-solve and perform repairs to audio visual equipment.

Ability to lift and manipulate heavy objects.

Working Conditions


Schedule
Monday Friday schedule, up to 30 hours per week.
Saturday or evening shifts.

To apply, visit: https://www.uvu.jobs/postings/25785

Utah Valley University is an Equal Opportunity Employer/Veterans/ Disabled/Equal Access Employer. Utah Valley University is committed to an inclusive hiring process and the welcoming of diverse candidates.





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