Temporary- Help Desk Support 1 (Pool)

Volunteer State Community College

Position Summary:
To provide courteous and timely assistance for employees and students who contact the IT Help Desk.

Typical Duties and Responsibilities:
Help students configure and troubleshoot wireless access on personal devices.

Provide IT Help Desk support for students (walk-in and phone) for various technical issues including but not limited to username/passwords, minor hardware and software problems, and email.

Create work orders for IT personnel when issue cannot be resolved.

Perform light maintenance on printers.

Fill in as backup for switchboard operators.

Other duties as assigned.

Required Qualifications:
High school diploma or GED equivalent.

Preferred Qualifications:


Knowledge, Skills, Abilities and Work Characteristics:
Experience with Microsoft applications and strong familiarity with Microsoft software.

Ability to learn new software.

Excellent telephone, verbal, written, and interpersonal communication skills.

Ability to prioritize and multi-task.

Pay Rate: $10.00 per hour

Posting Date: 07/12/2016

Closing Date: 12/31/2017

Open until Filled: No

Special Instructions to Applicants:
Please note the closing date for pool postings. If you are still interested, you must re-apply each academic year.

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.

Type of Appointment:

FLSA Status:Non-Exempt

Employment Category: Clerical/Support

Location: Volunteer State Community College (Gallatin)

Posting Number: 004879

To apply, visit: https://jobs.tbr.edu/postings/20131

Volunteer State Community College does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by TBR.