Temporary- Call Center Operator (Pool)

Volunteer State Community College

Position Summary:
The purpose of the Call Center Operator is to provide accurate information to prospective and current students by answering calls that are made to the Advising Center Contact Center. In addition, this individual will make telephone contacts as needed and will manage data collected from students.

Typical Duties and Responsibilities:
Answer and make phone calls that are made to the Advising Center Call Center.

Use of available calling software.

Other duties as assigned.

Required Qualifications:
High school diploma or GED equivalent.

Preferred Qualifications:
Associates Degree.

Knowledge, Skills, Abilities and Work Characteristics:
Data management skills.

Knowledge of Microsoft Office applications.

Skills in oral and written communication including polite telephone voice.

Computer skills including accurate data entry.

Interpersonal skills consistent with establishing and maintaining effective working relationships in the center and across campus.

Ability to plan and execute daily activities in the Call Center.

Ability to adapt to changing work needs and learn new skills quickly and effectively.

Organizational skills to manage referral and resource lists.

Pay Rate: $9.00 per hour

Posting Date: 07/11/2016

Closing Date: 12/31/2017

Open until Filled: No

Special Instructions to Applicants:
Work Hours: Part-time. Hours may vary depending on need.

Please note the closing date for pool postings. If you are still interested, you must re-apply each academic year.

Unofficial transcripts are acceptable for the application process. Official transcripts will be required upon hire.

Applicants may be subject to a background check.

Type of Appointment:

FLSA Status:Non-Exempt

Employment Category: Clerical/Support

Location: Volunteer State Community College (Gallatin)

Posting Number: 004872

To apply, visit: https://jobs.tbr.edu/postings/20551

Volunteer State Community College does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities sponsored by TBR.





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