POSITION DESCRIPTION

This position is responsible for the maintenance and coordination of data systems associated to UCIT, University Departments, outside entities, customers with relation to University billing, accounting and finance. Responsibilities are to include but not be limited to administering, maintaining and updating accounting/ billing/ financial records within the Pinnacle System as well as updating and maintenance of systems that provide oversight payment of external vendors and related verification, audit, and correction of charges, issuance of proper credits, records tracking, and oversight of services provided to students, departmental customers, and selected University shared tenants. The position will also have responsibility for coordinating of selecting telecommunications services from outside vendors.

DUTIES AND RESPONSIBILITIES

• Support the enterprise-wide network and communication devices used by customers on the network.
• Fulfill customer requests for moves, adds and changes (MACs) of voice and data services.
• Monitor all service requests through completion, resolving any discrepancies that may occur.
• Support Field Services Technicians and clarifies work orders (WOs) and customer issues to ensure efficient and accurate work.
• Work with customers to clarify billing issues and perform audit tasks to ensure service records accuracy.
• Manage periodic projects to ensure database integrity.
• Support voice and data projects and monitor Pinnacle system to support service request fulfillment.
• Interact with customer requests to create work orders (WOs) and establish billing for services. Review and evaluate requests to ensure accuracy and to clarify request details.
• Assist customers with determining appropriate voice and data service options and establish WOs in the tracking and management system to initiate the process for activating, deactivating and moving service this may require a site visit with the customer.
• Utilize Voice over Internet Protocol (i.e., VoIP) phone equipment knowledge to program and activate telephony features and to ensure successful equipment interaction with peripherals.
• Examine switch information to determine billing and service issues and to support audits and reconciliations.
• Perform customer training to explain voice and VOIP features on phones and functionality along with voice mail.
• Work in the PBX voice switch to add, change or remove voice mails, telephones, ACD groups' E911 compliance and other responsibilities as required.
• Interact and manipulate Network Communications Devices.
• Maintain Pinnacle database by updating information due to moves, adds, and changes (MACs) and renovation/construction projects.
• Use of AutoCAD to track and document jacks that are added/removed from buildings.
• Generate and issue long distance codes and conference calls accounts for customers.
• Knowledge of Excel and assign workload on a rotational basis.

MINIMUM QUALIFICATIONS

Associate's degree in Computer Science, Information Technology, Computer Engineering, or a relevant degree -or one (1) years of related experience; or a combination of relevant education and three (3) years of experience. Has knowledge of commonly-used concepts, practices, and procedures within a particular field; contributes through performance of routine or repetitive activities and tasks.

IDEAL QUALIFICATIONS

• Mainframe database experience as well as previous experience with SQL, Oracle, SAP, Pinnacle or other telemanagement systems experience, metrics generation, and statistical analysis are considered necessary to be a successful candidate.
• Knowledge of University of Cincinnati billing and financial practices and procedures is a plus. Strong, proven customer service, communications, organizational, and team skills.
• Proven ability to work with minimum oversight, and proven ability to work in an environment of continual change as related to processes and organizational structure.
• Effective communication with diverse groups/individuals; effective customer service skills.
• Ability to work with limited supervision.
• Strong verbal, telephone, and written communications skills.
• Team oriented interpersonal skills.
• Ability to manage multiple tasks.
• Strong analytical skills with great attention to detail.

This position will be a professional position paid at an hourly rate.

The University of Cincinnati, as a multi-national and culturally diverse university, is committed to providing an inclusive, equitable and diverse place of learning and employment. As part of a complete job application you will be asked to include a Contribution to Diversity and Inclusion statement.

As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).

The University of Cincinnati is an Affirmative Action / Equal Opportunity Employer / M / F / Veteran / Disabled.

REQ: 29261

SF:OMJ SF:OOD SF:RM SF:INS SF:INS

Nearest Major Market: Cincinnati
Job Segment: Telecom, Telecommunications, Database, Engineer, ERP, Technology, Engineering



To apply please click here!