Vacancy ID

S2030

Job Title

ENDPOINT SYSTEMS TECHNICIAN (DESKTOP SERVICE)

Department

Architecture and Infrastructure

School/Parent Organization

Digital Instruction and Information Services Parent Org

Division

Finance and Administration Division

Employment Category

Fulltime-Regular

Anticipated start date

01/03/2017

If temporary, expected end date

Hours per week

40

Weeks Per Year

52.2

Normal Start Time

08:30 AM

Normal End Time

05:00 PM

Position/Job Summary

Provide technical hardware and software service in the form of set-up, testing, installation, maintenance, and break/fix of all departmental physical and virtual endpoint systems supported by Digital Instruction and Information Services. Provide support on site and via telephone, email, chat, and other methods for client inquiries and problems. Coordinate resolution efforts with other Digital Instruction and Information Services staff, and maintain appropriate service records.

SUPERVISION :
This position reports to the Endpoint Systems Coordinator. This position has no direct supervisory responsibilities.

1. Maintain a general understanding of the Ithaca College computing systems, application software products, networks, and computing environments.

2. Maintain an in-depth knowledge of the endpoint systems (physical and virtual workstations, laptops, and mobile devices), hardware, software, and peripheral equipment supported by Digital Instruction and Information Services.

3. Set up, evaluate, and test endpoint systems for departmental use. Install, connect, and test departmental systems.

4. Assist in maintaining the College's Technology Renewal initiative.

5. Provide support on site and via telephone, email, chat, and other methods for client inquiries and problems; investigate, troubleshoot and respond in a timely and professional fashion. Coordinate troubleshooting activities with other Digital Instruction and Information Services staff for problem resolution.

6. Perform troubleshooting and repair of both desktop and portable Macintosh systems, such as iMac and MacBook Pro. Identify and resolve common Mac OS X problems, and use Apple Service and Support products and practices to effectively repair Apple hardware.

7. Solid working knowledge of current Windows and Apple products.

8. Set up and troubleshoot domains, user accounts and software accounts.

9. SCCM deployment tools and Casper Suite

10. Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices. Ability to configure advanced network configurations on endpoint devices.

11. Carry out periodic maintenance of equipment. Perform regular maintenance on the college owned enterprise edition HP Network Laser printers around campus which includes troubleshooting of issues and installing maintenance kits, rollers, fuser assemblies and updating firmware.

12. Maintain manufacturer certifications for the endpoint systems hardware and software used by the Ithaca College community.

13. Assist in evaluating available hardware, software, and services; recommend improvements where warranted.

14. Assist in updating documentation and inventory of departmental equipment, departmental configurations, and user profiles.

15. Lift and move computer and peripheral equipment as needed.

16. Develop and demonstrate a multicultural awareness and contribute to cultivating an inclusive, diverse and respectful College community. Demonstrate civil and inclusive behavior when interacting with staff, faculty, students and visitors to the College. Promote a flexible, collaborative and inclusive work and living environment and engage in educational opportunities to increase awareness and understanding of diversity and inclusion.

Position/Job Responsibilities

Position/Job Qualifications

Associate's degree and a minimum of 4 years' experience or the equivalent combination of technical certification and experience in desktop service with hardware and software installation, diagnosis and repair; strong attention to detail, analytical and organizational skills, written and verbal communications skills; excellent customer service and interpersonal skills, with the ability to work with the campus community in a tactful, patient and courteous manner and demonstrated ability to work with colleagues, ability to effectively work and interact respectfully within a diverse and inclusive environment; demonstrated knowledge of various endpoint systems hardware, operating systems, and software applications supported by Digital Instruction and Information Services; completion of Apple Certified Mac Technician ( ACMT ), Dell Certified Systems Expert ( DCSE ), and A+ certifications within one year of employment; a valid New York State Driver's License or the ability to obtain one are required. Previous experience working in a college or university setting providing endpoint systems support is preferred.

EEO Statement

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Instructions for submitting your application:

Interested applicants must apply online at http://ithaca.edu/jobs/ and attach a resume, cover letter, and list of three professional references. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

Work authorization (select one):

Visa sponsorship is not provided for this position

Department description

College Description

At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. Our strategic plan, IC 20/20, positions us to offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State's scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger's as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at http://ithaca.edu

Market Hiring Range

$18.50 - $19.50

FLSA Status

Non-Exempt

Is this position eligible for benefits?

Yes


To apply please click here!