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Ithaca

Location: IthacaNY 14850 Document ID: AB376-4WSD Posted on: 2017-09-2509/25/2017 Job Type: Regular

Job Schedule:Full-time
Minimum Education: Not Specified2017-10-25
 

DIRECTOR FOR ENGAGEMENT AND CLIENT TECHNOLOGIES

Position/Job Summary

Lead and champion the department of Information Technology’s (IT) client service and engagement efforts to provide outstanding outreach, service and support to the college community for productivity software, client and AV technologies, process improvement, IT project management and related services. Direct first and second level IT client services for college supported software, client hardware, and AV systems for faculty, staff and students.

Position/Job Qualifications

Required
• Bachelor’s degree in a related field and 8 years of relevant work experience supporting technology in a complex enterprise environment, with at least 5 years in a manager or equivalent role
• Extensive knowledge of and experience in information technology support and customer service
• Demonstrated experience with, and understanding of, service desk, client computing, network services, enterprise systems, and related management, planning, and support issues
• Excellent demonstrated interpersonal, verbal, and written communication skills
• Experience in supervising, coaching, and mentoring information technology professionals
• Successful experience working, collaborating, and establishing credibility and relationships with senior leadership, colleagues, and clients
• Experience building collaborative relationships to ensure an effective working environment with senior administrators, academic leaders, and the campus community
• Significant supervisory and administrative experience with increasing responsibility, preferably in an educational setting
Preferred
• Knowledge of information technology service management, preferably ITIL
• Experience in the management of large computing environments supporting enterprise administrative systems.
• Demonstrated experience with developing and implementing a service catalog and/or service desk
• Demonstrated experience with developing and maintaining incident management, change management, problem management and continual service improvement programs
• Advanced degree

EEO Statement

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.

Instructions for submitting your application:

Interested applicants must apply online at http://ithaca.edu/jobs/ and attach a resume and cover letter. Questions about online application should be directed to the Office of Human Resources at (607) 274-8000. Screening of applications will begin immediately.

Work authorization (select one): Visa sponsorship will be considered for this position
Department description

The Information technology organization at Ithaca College provides a full-breadth of IT-related services to the campus. The department of 65 full time professionals and 95 student employees is a fast-paced environment, working on numerous priorities to ensure support for the campus technology needs.

College Description

At Ithaca College, a comprehensive residential campus community of 6,500 students, we strive to be at the forefront of the higher education landscape. We offer a distinct integrative learning experience that makes students ready for the personal, professional, and global challenges of our age.

We seek candidates who embrace integrative learning and want to be a part of this exciting time in Ithaca College history. We encourage creative collaboration and innovation in our faculty and staff, providing support and resources for them to grow in their fields and lead students to their own innovative ideas and achievements.

We welcome different ways of thinking and look for candidates with unique points of view and life experiences. We are inclusive of individuals with a wide range of cultural, personal, and professional backgrounds, talents, and skills. Our campus is a vibrant and rewarding community where diverse minds can learn, succeed, and excel.

When reviewing candidates, we are looking for indicators of a number of core competencies. Prospective candidates must be adaptable, collaborative, inclusive, respectful, responsive, results driven, and sustainable. They must communicate effectively, demonstrate leadership, exhibit professional integrity and ethics, take initiative, value personal and professional development, and show that they will engage in the college.

Nestled in the heart of New York State’s scenic Finger Lakes region, Ithaca College sits atop South Hill overlooking picturesque Cayuga Lake and is just minutes away from the city center. Combining small town warmth and charm with the vibrancy of a college community, the thriving and culturally diverse city of Ithaca has been rated by Kiplinger’s as one of the top 10 places to live in the United States.

To learn more about Ithaca College, visit us at http://ithaca.edu