Summary: Under general supervision, greets guests at the front door of the Manor House and fulfills hospitality requirements of all visitors during Graylyn operating hours. Provides service and assistance for all Conference Center guests.

Essential Functions:

• Provides general information to guests throughout their stay regarding room assignments, maintenance issues, food service, and transportation issues.
• Assists with transportation for Graylyn guests.
• Maintains fuel levels for fleet vehicles and completes weekly fleet inspection report.
• Maintains highest level of guest relations.
• Communicates with guests and staff via phone, radio, and face-to-face contact.
• Understands Graylyn property layout and has a base knowledge of the history.
• Assists guests with luggage and other personal items.
• Tracks airline changes, with regard to arrival and departure information, confirms flight schedules.
• Completes tickets for billing purposes.
• Arranges reservations, tee times, appointments, etc. for guests.
• Delivers requested items to guest rooms, such as gift baskets, etc.
• Provides guests with directions on/off property.

Required Education, Knowledge, Skills, Abilities:

• High School graduate and one year of related experience, or an equivalent combination of education and experience.
• Ability to interact with guests in a friendly and professional manner.
• Excellent interpersonal and communication skills.
• Must be able to communicate with guests and staff via phone, radio, and face-to-face contact.
• Knowledge of Graylyn history and guest room features (training available).
• Knowledge of Winston-Salem city roads, directions, and surrounding areas.
• Ability to operate Fidelio software program (training available).
• Ability to work a FLEXIBLE schedule, including nights, weekends, and holidays.
• Should be able to meet the requirements of the University's automobile insurance policy.

Preferred Education, Knowledge, Skills, Abilities:

• Hospitality experience.

Accountabilities: Responsible for own work only.

Note: This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.

In order to provide a safe and productive learning and living community, Wake Forest University conducts background investigations and drug screens for all final staff candidates being considered for employment.

Wake Forest seeks to recruit and retain a diverse workforce, and encourages qualified candidates across all group demographics to apply.
Job Location Winston-Salem, North Carolina, United States Position Type Part-Time
Employment Type

Part-Time No Benefits Staff

Benefits Eligibility

Not available

Grant funded

No

Scheduled Hours

6:00 a.m. - 2:00 p.m. or 3:00 p.m. - 11:00 p.m.

Number of months per year

12

Department

Graylyn International Conference Center

Hiring Range

$10.48; Commensurate with education and experience.

Position Closing Date

January 17, 2017 at 4:00 p.m. EST.

To apply please click here!