Tufts Dining is a self-operated food service provider managing a comprehensive collegiate food service program on the Tufts University Medford-Somerville campus delivering high quality, contemporary and innovative food and hospitality services to meet the various needs of students, faculty, staff and visitors in a fiscally responsible manner. Our team operates a progressive resident dining program for approximately 4000 students as well as responsive retail services and a distinctive university catering program serving the campus community totaling 5100 undergraduates, 1700 graduate students, and 2300 faculty, staff and administrators.

The Unit Manager, Resident Dining is responsible for the overall general management of a resident board dining center serving on average over 3000 meals per day, seven days per week. Responsibilities include supervision and on-going professional development of the unit's Chef-Manager, Service Manager, Lead hourly staff and approximately 70 food service employees. S/He will be responsible for P&L management and fiscal accountability, staffing and personnel management, customer satisfaction, menu management, food production, and program development/execution. The Unit Manager will provide leadership in the areas of customer service, hospitality, food preparation and service, menu development, procurement and inventory of food, supplies and equipment, quality control, food service sanitation, housekeeping, facility and equipment maintenance, food merchandising, special events management, accounts payable, payroll, employee performance management, and external relations. S/He will independently monitor daily operations of the assigned unit, supervising staff, identifying problems and providing solutions while consistently seeking consultation and guidance from senior management as appropriate. S/He will collaborate effectively with department administrative specialists and work cooperatively with peers and subordinates to achieve departmental objectives. S/He will be responsible for compliance with department policies, procedures and standards, state and municipal regulations, and university policies and procedures. As a member of the unit operations management team the Unit Manager will be responsible for scheduled hands-on shift supervision as a Manager-on-Duty and will work collaboratively with members of the unit management team to deliver the highest quality dining experience every day.



Qualifications:

Basic Requirements:
Associate s degree in business, hospitality or food service management
Five to seven years of food service management experience with at least five years managing in high volume retail food service required. Outstanding interpersonal and organization skills and strong verbal and written communication skills are important.
Demonstrated knowledge of production planning and fiscal management while maintaining high customer satisfaction in a high volume resident dining program.
Experience with a demonstrated record of teamwork, inclusion, collaboration and partnering.
Preferred Qualifications:
Bachelor s degree in business, hospitality, dietetics, culinary arts or food service management
Outstanding communication skills including interpersonal communication, writing, public speaking, and presenting
Working knowledge of a residential food service program in a college or university
Working knowledge of automated food productions systems such as FoodPro or CBORD and sophisticated POS systems such as Sequoia, Blackboard or Micros.
ServSafe Certified
Special Work Schedule Requirements:
Primary work schedule is Monday Friday during the academic year, and some weekends, evening and holiday work is expected when classes are in session and periodically during the summer. Schedule is subject to change based on the needs of the business. A 50 work week is anticipated during the academic terms. Travel will occur occasionally in the form of professional development, advanced skills training, or to conduct market research.

Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds. Please see the Tufts University non-discrimination statement.



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