| Job Title | IS Technical Support Specialist II |
|---|---|
| Requisition Number | RE10228 |
| Working Title | |
| Department Name | 3L700:IT Customer Operations Group |
| Work Location | 111 McVey Hall, Lexington, KY |
| Grade Level | 43 |
| Salary Range | $17.63-28.22/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | BS |
| Click here for more information about equivalencies: | http://www.uky.edu/hr/employment/working-uk/equivalencies |
| Required Related Experience | 1 yr |
| Required License/Registration/Certification | None |
| Physical Requirements | The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 25lbs; occasionally standing or walking with objects up to 10lbs; regularly sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus for meetings. |
| Shift | Primarily days (i.e. Monday - Friday, 8am-5pm). |
| Job Summary | This position acts as primary IT Service Desk support for IT Services as listed in the IT service Catalog. Responsibilities include primary contact for customers to report incidents or make service requests. |
| Skills / Knowledge / Abilities | MS Windows; MS Office 7 and higher; Mac OS 10; excellent communication and customer service skills. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Business, CIS , or CS degree and Driver's License is preferred. Certifications obtained after hire. |
| Deadline to Apply | 06/25/2017 |
| University Community of Inclusion | The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
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