| Job Title | IS Technical Support Specialist II |
|---|---|
| Requisition Number | RE09706 |
| Working Title | |
| Department Name | 3L500:Academic Technology |
| Work Location | Lexington, KY |
| Grade Level | 43 |
| Salary Range | $17.63-28.22/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | BS |
| Click here for more information about equivalencies: | http://www.uky.edu/hr/employment/working-uk/equivalencies |
| Required Related Experience | 1 yr |
| Required License/Registration/Certification | None |
| Physical Requirements | The physical requirements of this position include: occasionally lifting, pushing, and/or pulling objects up to 30lbs; occasionally standing or walking with objects up to 30lbs; regularly sitting at a computer workstation for extended periods of time with regular repetitive motions (such as typing); utilizing mouse, keyboard, and phone for portions of the day. Ability to travel to various locations on and off-campus for meetings. |
| Shift | Monday-Friday, 8am-5pm (40 hours per week). |
| Job Summary | The Academic Technology Group seeks an individual to provide backup and support for instructional and assessment technology, including (but not limited to) the software and processes that deliver the University's online teacher course evaluations. This individual will use their technical knowledge, their attention to detail, and their communication skills to work both with IT support and non-technical staff and faculty to provide high levels of service delivery as well as efficient troubleshooting. The ideal candidate will also be able to support and participate in training and workshop delivery. |
| Skills / Knowledge / Abilities | Customer service, software user support, organization, communication, records management, teamwork, and attention to detail. |
| Does this position have supervisory responsibilities? | Yes |
| Preferred Education/Experience | Department prefers a bachelor's degree and experience with IT support delivery in a University setting. |
| Deadline to Apply | 03/07/2017 |
| University Community of Inclusion | The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
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