Position Overview

This position provides application administration, development, and support services for the KU Libraries. The emphasis is on library management and scholarly communications systems such as Integrated Library Management System and catalog, interlibrary loan system, institutional repository, digital collections systems, and other applications related to teaching, learning and research at the university.
This position is responsible for the installation, maintenance, and support of software from conception to end of life. This responsibility includes application installation, configuration, customization, maintenance, troubleshooting, and the addition, removal, or modification of features in pre-existing software and creation or modification of new in-house software applications. This position will utilize existing purchased or open-sourced software (such as DSpace, Islandora, Omeka, etc), and will be asked to investigate and create custom solutions. Some of these custom solutions will include, but not be limited to integration and automation development. This position will be using Linux and Free and Open Source Software extensively on a daily basis.
An example project for this position would be the following.

• Pull in a new software release from a third party Git repository into our Git repository.
• Merge the changes in the new release with our current code base, including custom features at the source code level.
• Work with staff to test/validate new release, expose new features of release, update KU-custom features, and create new features.
• Install new release into production during approved maintenance windows. Support & troubleshoot moving forward.

Reporting in KU Information Technology, the position works in partnership with Libraries staff to provide quality information services to the user community. This position will be communicating with staff in both the Libraries and Information Technology daily. This position will have after-hours on-call responsibilities.


Job Description

65% Application Support

Upgrades and maintains applications and auxiliary software on the server using knowledge of library operations, standards and data protocols.

Coordinates server support initiatives with unit(s) responsible for desktop and client support.

Works with Libraries staff to verify, document, report, and resolve incidents and problems to technical support staff, either internal or vendor. Tracks, tests, and reports resolution.

Configures and customizes solutions to meet needs identified by library staff

Writes and organizes technical documentation required to maintain applications, augmenting vendor documentation as needed.

Works closely with appropriate staff in Libraries and Information Technology computing units to monitor and delivery quality services to end users.

15% Assists in innovating new services and solutions.

Works closely with Libraries and IT management groups to consider and implement new solutions and services that allow users to access, integrate, manipulate, and use electronic information.

Assists in analyzing technologies that affect system integration and interoperability, data migration, and digital preservation.

Builds, tests, and deploys new custom software solutions using management and team approved languages and methodologies.

10% Project Planning

In consultation with the designated IT and Library staff, creates project plans and carries out prioritized projects related to ongoing support and service delivery, coordinating with other IT and Library units as needed.

Assists in identifying and analyzing user requirements for configuring and upgrading existing systems and services or implementing new ones.

Utilizes knowledge of library operations, data formats and standards, information exchange protocols in working with planning teams for solutions that are cognizant of the privacy, licensure, and security aspects of various types of digital data.

Participates in IT Service management including preparation of change management requests for approval and participation in incident and problem resolution.

Meets regularly with IT and Libraries service teams.

10% Other duties as assigned.

Required Qualifications

Bachelor's Degree in a related field OR Associate Degree with 2 years of relevant experience OR High School Diploma with 4 years of relevant experience

2 years' experience installing, upgrading, configuring and maintaining server-based applications in an enterprise UNIX/Linux environment.

1 year of experience working with relational or NoSQL based databases.

Effective written and interpersonal communication skills as evidenced by application materials.

Security Profile

• This position shares in responsibility for information security by following all applicable security policies and procedures.
• This position is authorized to use elevated privilege accounts in the performance of job duties.
• This position is authorized to issue password resets in accordance with established procedure in the performance of job duties.
• This position is authorized to handle sensitive or confidential data in accordance with established procedures in the performance of job duties.

Preferred Qualifications

Experience administering Apache, Tomcat, Solr, and/or ElasticSearch.

Experience using Docker, Vagrant, and/or a configuration management tool (Puppet/Chef)

Experience administering MySQL, PostgreSQL, and/or Oracle based applications.

Experience working in an DevOps based environment.

Experience using a version control system (Git preferred.)

Experience doing professional software development,

Experience writing scripts using a scripting language (shell, Perl, Ruby, Python).

Experience developing in a web backend programming language (PHP, Python, Java, Server-Side JavaScript etc.)

Experience using SQL to extract data for manipulation or reporting.

Experience supporting systems for library management, digital library services, scholarly communication and research support, or learning management.

Familiarity with metadata standards and formats for library systems (e.g., MARC, Dublin Core, METS, MODS) and protocols for search and retrieval (e.g. OAI-PHM, Z39.50)

Bachelor's Degree

To apply please click here!