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Elmhurst College

Location: ElmhurstIL 60126 Document ID: AB436-0IJC Posted on: 2018-01-1601/16/2018 Job Type: Regular

Job Schedule:Full-time
2018-02-15
 

Dispatcher- Part-Time

To reliably and effectively function as the in-office Campus Security representative, answering calls for service and communicating with patrol staff, Facilities Management personnel, Residence Life and other offices. Monitor alarms, access control and video security systems, and use those systems to retrieve information in a timely manner. Maintain basic records associated with daily shift activities, and perform data entry of incident reports, parking records and other department information in an accurate and timely manner. In the event of an emergency situation, activate the College's emergency procedures to protect life, prevent injury, protect property, and initiate emergency notifications.

Salary Grade
Essential Functions
1. Answer telephone calls and walk-up inquiries and requests for service.
2. Communicate with Campus Security and Facilities Management personnel, by phone, radio and in-person, to resolve calls for service and emergency situations.
3. Communicate with 911 personnel to request emergency assistance for police, fire and medical response to campus.
4. Operate computer-based security systems, including video security system, access control/alarm system, emergency broadcast systems, fire alarm monitor, 911 call-alert computer, incident report database and dispatch call database. Use capabilities of these systems to monitor activity, respond to and manage emergency situations, and collect information to support routine and emergency information needs.
5. Issue parking permits and maintain parking permit files and database.
6. Perform data entry in the College's main student/employee data system, and utilize the system to acquire information needed for routine and emergency purposes.
7. Enter and proof information in incident reports. Electronically distribute reports according to department procedures.
8. Interact with all members of the campus community, as well as parents and visitors, in a professional manner which reflects in a positive way on the department and College.
9. Prepare reports on incidents which occur, and work orders on maintenance needed.
10. Initiate emergency response procedures, and fulfill responsibilities in handling emergencies in accordance with department's emergency procedures.
11. Maintain positive working relationships with campus personnel and local emergency responders.
12. Interact in a calm, professional and cordial manner with members of the campus community, including students, staff and faculty, as well as visitors to campus.
13. Respond to telephone and walk-in inquiries. Be able to gather the appropriate information to assess the situation for the proper response and articulate necessary information to responding officers.
14. Maintain accurate daily log of events.
15. Perform occasional light administrative tasks.

Other Duties and Responsibilities
Performs other duties as assigned

Minimum Qualifications
1. Experience as a public safety/911 or campus security dispatcher
2. High school diploma
3. Ability to speak clearly and be understood via radio and phone communication.
4. Ability to read and understand and apply both written and verbal directives.
5. Normal hearing, due to the heavy volume of telephone and radio communication, audible alarms, and duties requiring monitoring of police/fire/ EMS radio traffic.
6. Strong command of the English language
7. Ability to maintain calm and professional demeanor during stressful or critical situations.
8. Ability to communicate department/College policies and procedures in a professional manner.
9. Strong computer skills, including solid experience with Microsoft Office products
10. Comfortable with technical equipment to include, radios, scanners, electronic access control, fire panels and PC based programs.
11. Ability to work varying shifts, as required to meet departmental requirements.

Preferred Qualifications
Working Conditions/Physical Requirements
Employee is subject to indoor environmental conditions in an office setting. Position requires the ability to sit and remain alert for extended periods of time, to stand and walk unassisted, to occasionally lift and carry items up to 40 pounds, and to reach and grasp items and controls. Position requires normal vision and accurate hearing, as the position involves communication via phone, 2-way radio, and in-person, and monitoring of emergency scanners and alarm systems with audible alerts. The ability to communicate clearly in English, verbally and in writing, is required.

Work Hours
Monday through Friday 9:00 a.m. - 2:00 p.m. Future schedule may change to meet the needs of the office. There is a possibility of extra hours for fill-in duties to cover other open shifts. Annual hours approximately 1400

Posting Date 11/28/2017
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Direct Link to this Posting http://elmhurst.simplehire.com/postings/444

Applicant Documents
Required Documents
  • Resume
  • Cover Letter
  • Optional Documents
    Supplemental Questions

    Required fields are indicated with an asterisk (*).