Function:
Operate telecommunications equipment and route calls to the proper extensions; schedule switchboard coverage for all shifts; train new Switchboard Operators; handle emergency calls, fire alarms and emergency situations

Essential Responsibilities:
1. Operate telecommunication equipment and route calls to the proper extensions.

2. Dial outgoing calls for all staff with restricted long-distance phone lines.

3. Record all ECC phone greetings.

4. Distribute communications to Switchboard Operators on all phone-related matters.

5. Train all Switchboard Operators and new employees on the use and functions of the switchboard. Schedule operators to provide full coverage for all shifts.

6. Maintain computerized report logs on a daily basis.

7. Maintain current college phone listing.

8. Maintain contact with Operations & Maintenance staff and ECC Police employees using two-way radio.

9. Assist with emergencies, interacting with the Elgin Police Department, Paramedics and ECC Police Department. Provide incident reports to Safety department management.

10. Monitor weather radio for severe weather reports and report information over the radio to all departments and instruct all staff to monitor the emergency channel for a severe weather bulletin.

11. Monitor fire alarm panel and report any alarm or trouble to the on-duty engineering personnel.

Essential Responsibilities Continued:

Other Responsibilities:
1. Provide backup to the ECC Police Department administrative support staff.

2. Perform other job-related duties as assigned which pertain to the job description.

Work Relationships:
Does Not Supervise

Physical Demands:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Position requires close visual acuity to perform activities (i.e. preparing/analyzing data and figures; transcribing; viewing a computer monitor; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes).

Quiet conditions.

Typical office or administrative conditions (i.e. not substantially exposed to adverse environmental conditions).

Working Environment:
Office

Required Qualifications:
1. High school diploma or general education degree (GED); or equivalent combination of education and/or experience.

2. Two years switchboard experience.

3. Basic computer skills.

4. Ability to type 30 wpm.

5. Excellent oral communication skills.

Desired Qualifications:

Special Instructions to Applicants:
Elgin Community College Support Staff of Elgin Community College Association (SSECCA) members that apply by 11/16/2017 and meet the posted minimum qualifications will receive full consideration.

This position is open until filled. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

Please refer to the Frequently Asked Questions document for information related to the ECC Hiring Process and Applicant Tracking System.

Testing Required:

Materials Required to Complete the Application Process for this Position:
Cover Letter/Letter of Application
Resume/Curriculum Vitae


To apply please click here!