Function:

Provide students with information and assistance when applying for Financial Aid, assist with the completion of paper work, answer and return phone calls, send paperwork (initial paperwork/missing info/ no need/ final notice letters) and prep incoming paperwork.

Serve as a liaison between ECC and a third party servicer to deliver and report on delinquent borrowers.

Essential Responsibilities:

1. Assist students in completing financial aid paperwork and the application process.
2. Educate students on their rights and responsibilities when obtaining a federal student loan.
3. Make FAFSA/ISIR Corrections
4. Respond to inquiries.
5. Process incoming paperwork.
6. Establish and maintain filing systems.
7. Work with third party servicer regarding delinquent borrowers, default management.
8. Schedule appointments and provide information and assistance.
9. Greet and assist office/department visitors.
10. Answer and route telephone calls.
11. Process and distribute incoming mail.
12. Compose, format and type routine correspondence, reports and other documents.
13. Perform accurate data entry.
14. Perform a variety of other clerical duties.
15. Problem resolution.

Essential Responsibilities Continued:

Other Responsibilities:

1. Make referrals to other areas of student services as appropriate.
2. Provide backup clerical support to the department.
3. Perform other job-related duties as assigned which pertain to the job description.

Work Relationships:

Does Not Supervise

Physical Demands:

Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Position requires close visual acuity to perform activities (i.e. preparing/analyzing data and figures; transcribing; viewing a computer monitor; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes).

Moderate noise.

Typical office or administrative conditions (i.e. not substantially exposed to adverse environmental conditions).

Working Environment:

Office

Required Qualifications:

1. High school diploma or general education degree (GED); or equivalent combination of education and/or experience.
2. Knowledge of Microsoft Office software (Word, Excel and Outlook).
3. Excellent oral & written skills to communicate with a diverse population.
4. Demonstrated ability to work in at team environment in a professional manner.
5. Knowledge of internet search functions and ability to navigate various sites.
6. Keyboarding Skills.
7. Ability to work a flexible schedule which includes days/evenings/weekends as needed by the department.

Desired Qualifications:

1. Previous experience using databases, including enterprise-wide databases (e.g. Colleague).

Special Instructions to Applicants:

This position is open until filled. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

Elgin Community College Support Staff of Elgin Community College Association (SSECCA) members that apply by 11/18/2016 and meet the posted minimum qualifications will receive full consideration.

Please refer to the Frequently Asked Questions document for information related to the ECC Hiring Process and Applicant Tracking System.

Testing Required:

Materials Required to Complete the Application Process for this Position:

Cover Letter/Letter of Application
Resume/Curriculum Vitae
To apply please click here!