Function:

Provide prompt, friendly customer service to all Box Office patrons. Complete ticket purchases, provide accurate and helpful information.

Essential Responsibilities:

1. Conduct sales and marketing transactions by telephone, mail, and/or in person. Process cash, personal checks, credit cards, and other certificates/vouchers using automated ticketing system. Serve as first contact to public. Answer box office phones promptly and professionally.

2. Conduct routine updates of ticketing system by extracting reports, data and other information as requested. Routinely review and update patron files to ensure accurate information for sales, marketing and research.

3. Maintain up-to-date knowledge of all performances, artists and other events. Fulfill patron requests for information in a timely fashion.

4. Maintain a helpful and positive demeanor at all times to provide a positive experience for patrons and ensure a well-managed event. Resolve customer service issues; assist during emergencies, and alert management to any potential issues needing attention.

Essential Responsibilities Continued:

Other Responsibilities:

1. Assist department staff with administrative tasks, research projects, data collection, and other special duties.

2. Perform other duties as assigned which pertain to the job description.

Work Relationships:

Does Not Supervise

Physical Demands:

Physical Demands:
Sedentary Work: Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Visual Acuity: Position requires close visual acuity to perform activities (i.e. preparing/analyzing data and figures; transcribing; viewing a computer monitor; extensive reading; visual inspection involving small defects, small parts, and/or operation of machines; using measurement devices; and/or assembly or fabrication parts at distances close to the eyes).

Work Environment: Moderate noise.

Environmental Conditions: Typical office or administrative conditions (i.e. not substantially exposed to adverse environmental conditions).

Working Environment:

Other

Required Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skill, and/or ability required.

1. High school diploma or general education degree (GED); or equivalent combination of education and/or experience.

2. Two years previous work experience processing transactions, i.e. payments, refunds, etc.

3. Basic computer skills.

4. Customer service experience.

5. Strong interpersonal skills.

Desired Qualifications:

Special Instructions to Applicants:

Testing Required:

Materials Required to Complete the Application Process for this Position:

Cover Letter/Letter of Application
Resume/Curriculum Vitae
To apply please click here!