Title:
Lead Retail Associate - Marietta Campus University Stores (Two Positions Available)

Location:
Marietta Campus

Job Category:
Staff

Posting Department:
KSU Bookstore

Regular/Temporary:
Regular

Open Date:
01/28/2019

Close Date:
04/30/2019

Hours per week:
30+

MVR Report:
This position WILL require a satisfactory MVR (Motor Vehicle Report) as a condition of employment. See http://www.usg.edu/hr/manual/motor_vehicle_use for policy guidelines.

P-Card:
This position WILL require a satisfactory Consumer Credit check as a condition of employment. See http://www.usg.edu/hr/manual/background_investigation for policy guidelines.

Required Minimum Education:
High school diploma or equivalent

Req. Min. Years Related Exp.:
https://kennesaw.hiretouch.com

Knowledge, Skills, & Abilities:
High school diploma or equivalent
Two (2) years relevant experience

Preferred Qualifications:
Previous retail operations experience preferred
Supervisory experience preferred

Job Purpose:
Acts as lead for assigned department and/or location. Assists leaders in the supervision of assigned associates. Responsible for maintaining assigned area, maximizing sales and exceptional customer service.

Key Responsibilities:
KEY RESPONSIBILITIES:
1. Provides supervision and leadership for assigned location and staff
2. Responsible for assigned department and/or location's opening/closing store procedures
3. Assists with marketing in-store promotions, product displays and visual merchandising as assigned
4. Handles various customer service related matters involving retail clients, campus customers, and others needs
5. Assists in the enforcement of loss prevention policies and researches and investigates any related issues
6. Assists in planning, organizing, conducting, and reconciling yearly physical inventory
7. Performs returns of damaged, expired, and/or unused merchandise according to policy and associated guidelines
8. Assists in keeping sales floor and back room appropriately stocked, organized, and clean
9. Assists in accomplishing daily departmental operating tasks and goals
10. Performs cash/credit handling processes, data entry duties and other activities
11. Ensures shift and/or daily sales reconciliation is complete and accurate
12. Assists in hiring student assistants

KNOWLEDGE, SKILLS, ABILITIES:
* Able to handle multiple tasks or projects at one time meeting assigned deadlines
* Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
* Proficient with computer applications and programs associated with the position (i.e. Microsoft Office suite)
* Strong attention to detail and follow up skills
* Strong customer service skills and phone and e-mail etiquette

Funding for this position is based on revenue generated funds and therefore continued employment is based on availability of these funds.
As part of the background check process, this position WILL require a satisfactory Consumer Credit check as a condition of employment. See http://hr.kennesaw.edu/managers/docs/Credit_check_criteria.pdf for specific policy guidelines.

Kennesaw State University is an Equal Employment Opportunity/Affirmative Action employer and does not discriminate on the basis of age, color, disability, national origin, race, religion, sex, sexual orientation, and/or veteran status.

This position WILL require a satisfactory MVR (Motor Vehicle Report) as a condition of employment. See http://www.usg.edu/hr/manual/motor_vehicle_use for policy guidelines.