PAY GRADE: 28E

CONTEXT OF JOB:

The Coordinator, Ticket Operations (Assistant Director), at the University of Delaware is a valued member within the University and Department of Intercollegiate Athletics and Recreation Services (DIARS), upholding and embracing the departmental mission of "Inspiring Greatness Together."

The Coordinator, Ticket Operations & Sales reports to the Assistant Athletic Director, Ticket Operations. This position's main responsibilities are managing the ticket operations for internal and external events hosted by DIARS, overseeing part-time staffing (recruiting, hiring, scheduling and training) and supervising sales initiatives for all ticketed events.

This position requires a flexible work schedule, including late evenings, weekends and holidays as needed.

Major Responsibilities:

• Oversee ticket operations for external events hosted by DIARS, which includes building manifests and events in the ticketing system, administer pre-sales and on-sales, provide sales reports to event promoters as requested and accurately compile all financial data regarding ticket revenue, event settlements and audits.
• Provide direct support to sales team to help achieve departmental revenue goals. Assist with sales and retention efforts, including servicing, cross-selling and upselling existing and new clients. Manage interactions with clients and prospects through use of CRM system. Communicate with Marketing and Outside Sales to promote new campaigns and offerings.
• Recruit, hire, train and schedule part-time ticket office staff, which includes office interns and event day staff.
• Primary supervisor of ticket operations and sales for Women's Volleyball and Women's Lacrosse, including post-season and special events. Secondary supervisor for football, which includes managing the Blue Hens Seats program.
• Manage ticket operations for university events, such as student organization events, lectures and other entertainment events. Communicate effectively with internal customers to provide quality ticketing services for each of the University departments including Music, Theatre, Center for Black Culture and Student Centers.
• Maintain competence in the use of all functions of the ticket system, including creation of manifests and monitoring of sales.
• Work closely with the Assistant Athletic Director for Event Sales on various events throughout the year.
• Assist in overseeing the day-to-day operation of the Delaware Ticket Office, consisting of two office locations and several remote locations for door sales (including Mitchell Hall, Ice Arena, Bayard Sharp, Pearson Hall, Clayton Hall, and Student Center locations).
• Assist in the supervision and coordination of the operation of the Delaware Ticket Office:

• Implement and monitor the policies and procedures
• Monitor work performance of part-time ticket office staff to ensure accuracy and compliance to established policies and procedures
• Prepare ticketing reports as required
• Responsible for all facets of daily operation of ticketing system

• Ensure the control and distribution of all tickets in accordance with established policies and procedures and NCAA rules and regulations.
• Assist in the implementation of customer service and retention strategies in order to deliver consistently positive service and exceed set goals in annual ticket sales revenue.
• Process monthly transfer of revenue journal vouchers for UD departments who purchase tickets for external events and request for checks for settlements for off-campus promoters.
• Perform miscellaneous job-related duties as assigned.

Qualifications:

• Bachelor's degree and two years working experience in athletic ticketing, or equivalent combination of education and experience.
• Knowledge of the principals and practices of office management.
• Knowledge of unit programs, policies and procedures preferred.
• Ability to communicate and interact well with people of all ages and diverse backgrounds in a customer service setting.

Applications close:

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