Level: 27N

Deadline: 3/15/2017

Context of the Job:

Under limited supervision, assists in the operation of the emergency communication center. Independent judgment is required in the application of procedures and policy. These positions are the first point of contact between the University community and Public Safety. Dispatchers are responsible to provide an appropriate response to each individual situation. Dispatchers must make immediate decisions regarding the necessary emergency personnel dispatched to each event called in to the communications center.

Major Responsibilities:

• Receive, respond to, disseminate calls from no less than 14 phone lines, including all 911 emergency lines; which include, but are not limited to, weapons reports, large disturbances, criminal activity/suspicious persons, ambulance, fire, and hazmat services.

• C onduct brief fact finding in order to initiate appropriate police, emergency medical, fire, or security response;

• Monitor radio communications on no less than 9 frequencies/channels in order to provide assistance and information to emergency personnel;

• Input, update, and research information from the Computer Aided Dispatch system (CAD), National Crime Information Center (NCIC), and Criminal Justice Information System (CJIS). Document all criminal, medical, fire, maintenance, and service calls. Monitor and document detainee health and well-being, along with their activity while held in detention room;

• Document and update information for all medical transports, safety escorts, bank deposits, messenger requests, vehicle tows, disabled vehicles, stolen bikes, recovered and removed property. Document all lost and found property;

• Provide customer service for University community, including, but not limited to, background/records checks for outside agencies, fingerprints, police reports, receive employment applications, responsible for after-hours customer service requests for parking services including issuing parking and visitor permits. Issue and document keys for UDPD and Facilities personnel; maintain up to the minute inventory for over 900 sets of University keys;

• Monitor/troubleshoot/document all alarms presented through the following systems: MicroKey (fire/security), Pyrotronics (residential fire alarms), Prowatch (residential security alarms), Thorguard (lightning detection), Monitor CCTV (200+ channels);

• Provide supervision for a minimum of three Student Police Aide Supervisors and three Student Police Aide Dispatchers every evening/night shift;

• Responsible for all reference material in the communications room; this includes updating and maintaining all manuals, lists, etc.;

• Provides backup coverage for other officers when necessary;

• Performs other related duties as assigned.

Qualifications:

• Minimum of high school diploma or GED with three years of related experience, or any equivalent combination of education and experience which provides the required knowledge, skills, and abilities.

• Effective customer service, public relations, human relations, inter-personal, listening, written and verbal communications skills.

• Ability to multi-task.

• Independent judgment and decision-making skills.

• Intermediate computer skills.

• Ability to function in a high-stress environment.

• Ability to adapt to frequent changes.

• Ability to communicate and interact effectively with a diverse community.

Special Requirements:

• Must be able to obtain satisfactory scores in CPR/First Aid training, DELJIS training, NIMS training (National Incident Management System), and Defensive Tactics training within six months of employment.

• Possession of a valid motor vehicle operator's license.

• Must pass a pre-employment drug screening test as well as a battery of pre-employment tests designed to measure mental skills, writing skills, and physical fitness and agility applicable to the position, and a comprehensive background investigation including driving record, financial status and criminal history.

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How To Apply

When applying please submit a one-page cover letter and your resume as one document. Also, please remember to provide names, addresses and telephone number of at least three references in the online application.

Equal Employment Opportunity

The University of Delaware is an Equal Opportunity Employer which encourages applications from Minority Group Members, Women, Individuals with Disabilities and Veterans. The University's Notice of Non-Discrimination can be found at http://www.udel.edu/aboutus/legalnotices.html




To apply please click here!