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University of Connecticut

Location: Storrs MansfieldCT 06269 Document ID: AC285-0LN0 Posted on: 2018-07-3107/31/2018 Job Type: Regular

Job Schedule:Full-time
2018-08-30
 

Public Safety Systems Support Coordinator (Computer Technical Support Consultan


The University of Connecticut Division of Public Safety is a multi-faceted organization, unique among higher education in that it houses full-time police and fire departments, fire marshals, building code officials, emergency management, 911 Public Safety Answering Point/dispatch and communications center, and a physical security program. The Division is headquartered in Storrs, Connecticut however this position would support all Divisional entities in achieving their respective missions and the mission of a University as a whole.

Public Safety is seeking an experienced individual to serve as the Public Safety Systems Support Coordinator (Computer Technical Support Consultant 3 - UCP 8). Working as part of the Division's support structure, the Coordinator will assist in coordinating, organizing, and supporting the information technology needs of the various systems in use at Public Safety for UConn in Storrs, at its four regional campuses, Law School, and UConn Health. The incumbent would be responsible for systems and converged technologies that support public safety and emergency management including desktops, laptops, servers, mobile data terminals and other computer devices and peripherals, including specialized equipment such as body and car cameras, computer-aided dispatch software, thermal imagers, electronic control weapons, radar trailers, fingerprint stations, etc.

MINIMUM QUALIFICATIONS

Bachelor's degree in Computer Science or related field from an accredited institution. Three to five years of highly technical and progressively responsible related experience, which includes installations, configurations, troubleshooting and repair of computers, peripheral hardware, operating systems and various software applications. (Equivalent training and related demonstrated experience may be substituted in lieu of the degree.) Demonstrated comprehensive knowledge of one or more of the technologies used to support computing at the University or similar environment. Detailed understanding of the procedures and strategies used in one or more of the technology focus areas (e.g., desktop support, networking, research support and programming, training and development). Programming experience and training in at least one (or more) platforms and languages. Experience with computer hardware and software support repair. Excellent attention to detail and outstanding communication skills, both oral and written. Ability to works equally well as an individual contributor or team member. Ability to maintain a professional and positive attitude in a fast paced and occasionally high-pressure environment. On an as needed basis, must be able to work weekend and/or evening hours or serve in an "on-call" capacity. Must maintain a valid driver's license.

PREFERRED QUALIFICATIONS

The following preferred qualifications are not required to be considered for this position but are highly desirable: Advanced degree in a closely related field such as computer science. Experience with security/networking protocols, Fortinet firewall, and IP addressing. Experience with remediation of computer viruses, spyware, and malware. Experience with disaster recovery to include data back-ups, migration and recovery services. Experience with SCCM and/or software scripting technologies for workstation automation, setup, and maintenance. Experience in configuration of workstation authentication and management systems, including administration of active directory user groups, file shares and access. Experience in server 2012 R2 & 2016 configuration and maintenance. Experience in virtualization and Hyper-V technologies. Experience in Cisco UCS & IBM storage. Ability to troubleshoot complex system integration of multiple applications. Working knowledge smart phones and mobile devices. Demonstrated ability to gather business requirements and experience writing technical specifications, documentation and/or project plans. Experience working in a University or similar academic environment Experience working in a Public Safety environment supporting mission critical public safety systems.

All Minimum and any Preferred Qualifications must be held by the candidate by the closing date of application.

Background Requirements: External candidates are required to pass a pre-employment background.

APPOINTMENT TERMS

Target salary is $70,000.00. A comprehensive benefit package includes medical, dental, life insurance, pension plan, vacation and sick leave accrual. This is a full-time (35hrs) permanent position with the hours of 8:00 a.m. to 5:00 p.m., Monday through Friday. Occasional weekend, on-call and irregular hours may be required as needed to support the demands of operations and/or emergency situations.

TO APPLY

Please apply online at www.jobs.uconn.edu and upload a resume, cover letter detailing in which ways you meet all of the minimum qualifications, and how you meet each of the preferred qualifications (if any), and contact information for three (3) professional references. Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. (Search # 2019005)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on August 1, 2018.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp .

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.


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