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University of Connecticut

Location: Storrs MansfieldCT 06269 Document ID: AC503-0KQZ Posted on: 2019-01-2401/24/2019 Job Type: Regular

Job Schedule:Full-time
2019-02-23
 

Computer Technical Support Consultant 1, UCP 4


The Department of Psychological Sciences at the University of Connecticut seeks qualified applicants for the position of Computer Technical Support Consultant 1 (UCP 4). This position provides IT support for the department, including support for computers, hardware, software, printers, mobile devices, A/V, networking, web applications, and research support. Tasks include hardware and software installation, diagnosis, troubleshooting and integration.

DUTIES AND RESPONSIBILITIES
  • Analyzes and diagnoses computer software, hardware and network problems for a variety of computer users.Troubleshoots and recommends corrective solutions to errors that requires knowledge of current computer applications, networks, hardware and software or refers problems to appropriate technical staff/technicians or support area.
  • Records, tracks, troubleshoots, surveys and reports on computer problems.
  • Assists with teaching computer related workshops to faculty, students, staff, and other computer users to integrate computing and information technology with the teaching and learning initiative as well as the administrative functions of the University.
  • Prepares documentation to improve user knowledge of computing and information technology.
  • Facilitates computer usage by the faculty, staff, and students through a wide variety of means that may include surveys, newsletters, web pages, attendance at meetings, exhibitions, conferences, University events (i.e., open house, parent orientation, first year experience) and tours of the computer facilities.
  • Assists with installing, debugging, testing, tracking, and monitoring a wide range of commercially available software and hardware for mainframe, midrange, mini-computer or microcomputer technology as required for assignment.
  • Assists with the development of plans and processes that ensure the minimum risk to services or systems due to errors.
  • Maintains routine security and cleanliness of computing facilities.
  • Performs related duties as required.

MINIMUM QUALIFICATIONS
  1. Bachelor's degree in Computer Science or related field or equivalent combination of education and training, and one or more years of experience in computer programming, computer technical support, computer consulting or computer operations.
  2. Aptitude for and willingness to develop technical skills, good communication ability and excellent writing skills.
  3. Demonstrated ability to work well with people, to handle technical problems, to work well under stress and to follow complex plans and strategies.
  4. Thorough understanding of computer hardware, software, peripherals, and standard operating systems.
  5. Basic understanding/working level knowledge of Ethernet and IP networks and protocols.
  6. Experience with office productivity software and databases.
  7. The willingness and ability to work occasional holidays, weekends, early mornings, or evenings as needed.

PREFERRED QUALIFICATIONS
  1. Certification by CompTIA, Microsoft, and/or Apple.
  2. Advanced computer hardware and/or software knowledge.
  3. Demonstrated knowledge and use of Desktop Administration including Management and Imaging.
  4. Demonstrated knowledge and use of Active Directory Administration.
  5. Intermediate level knowledge of Ethernet and IP networks and protocols.

APPOINTMENT TERMS

This is a full-time, permanent position. The University offers a competitive salary, the target for this position is $46,000, and outstanding benefits, including employee and dependent tuition waivers at UConn, and a highly desirable work environment. Salary will be commensurate with the successful candidate's background and experience. For additional information regarding benefits visit: https://hr.uconn.edu/benefits-summaries/ . For additional information about the University visit: https://www.uconn.edu/ and for detailed position information and the job description visit: https://uitsjobs.uconn.edu .

TO APPLY

Please apply online at UConn Jobs, ( www.jobs.uconn.edu ), Staff Positions. Interested candidates should submit a letter of application and resume that demonstrate how you meet the minimum qualifications and any preferred qualifications you may have for this position, and a list of contact information, including phone numbers for three professional references.

Screening will begin immediately. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Employment of the successful candidate will be contingent upon the successful completion of a pre-employment criminal background check. (Search # 2019263)

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on January 25, 2019.

All employees are subject to adherence to the State Code of Ethics, which may be found at http://www.ct.gov/ethics/site/default.asp .

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.


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