Office of the Bursar is seeking applications for the position of Client Services Manager. Under the general direction of the University Associate Bursar, the Customer Services Manager is primarily responsible for managing the operations of various functional areas, specifically the Client Service Center (CSC), Student Disbursements, Non-Student Accounts Receivable and Tuition Collections. The Client Services Manager oversees the day-to-day customer service issues with students, parents, other University departments, State and Federal agencies and/or others. These issues include but not limited to short term loan process, late fee appeals, scholarship deferrals, the payment plan process, student refunds, financial aid disbursement and escheatment. The Manager will also oversee all aspects of recovering and collecting past due debt to the University. This position serves as the Bursar's Office main point of contact for marketing and informational/orientation materials and is responsible for managing all training activities and outreach events that occur at the Storrs campus, regional campuses as well as for Bursar Office staff.

MINIMUM QUALIFICATIONS

1. Bachelor's degree in business, accounting, or related field.
   
2. At least five years' professional experience in a regulatory environment with a demonstrated progression of responsibility.
   
3. Knowledge of the regulations and policies governing financial control of government and University issued monies.
   
4. Excellent written and oral communication skills and decision-making ability.
   
5. Ability to manage and resolve escalated concerns.
   
6. Demonstrated ability to deal effectively with the general public, internal customers and external constituencies.
   
7. Prior customer service experience in a call center and/or processing production environment.
   
8. Outstanding organizational skills, accuracy, detail oriented with strong focus on achieving results with the ability to deliver on multiple projects in a team environment.
   
9. Ability to effectively present information and respond to questions from individuals and groups.
   
10. Willingness and ability to travel and work occasional evening and/or weekend hours.
    

PREFERRED QUALIFICATIONS

1. Master's degree in Business Administration, or related field.
2. Knowledge of KFS, PeopleSoft, and Microsoft Office products.
3. Previous experience in a university or college setting.

APPOINTMENT TERMS

This is a permanent full-time position. Salary will commensurate with training and experience.

TO APPLY

Please submit a letter of application, resume and a list of three names and contact information for professional references via UConn Jobs, at www.jobs.uconn.edu , Staff Positions. Screening of applications will begin immediately. Employment of the successful candidate is contingent upon the successful completion of a pre-employment criminal background check. (Search # 2018152).

This job posting is scheduled to be removed at 11:59 p.m. Eastern time on October 31, 2017.

All employees are subject to adherence to the State Code of Ethics which may be found at http://www.ct.gov/ethics/site/default.asp

The University of Connecticut is committed to building and supporting a multicultural and diverse community of students, faculty and staff. The diversity of students, faculty and staff continues to increase, as does the number of honors students, valedictorians and salutatorians who consistently make UConn their top choice. More than 100 research centers and institutes serve the University's teaching, research, diversity, and outreach missions, leading to UConn's ranking as one of the nation's top research universities. UConn's faculty and staff are the critical link to fostering and expanding our vibrant, multicultural and diverse University community. As an Affirmative Action/Equal Employment Opportunity employer, UConn encourages applications from women, veterans, people with disabilities and members of traditionally underrepresented populations.



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