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California Polytechnic State University

Location: San Luis ObispoCA 93407 Document ID: AC282-44DD Posted on: 2018-08-2408/24/2018 Job Type: Regular

Job Schedule:Full-time
2018-09-23
 

Ticketing Support Coordinator



Cal Poly, San Luis Obispo

Ticketing Support Coordinator


Department: Performing Arts Ctr-Admin (122901)

College/Division: Administration and Finance

Salary Range: CSU Salary Rage: $3,115 - $5,475 per month (Anticipated Hiring Range: $3,115 - $3,500 per month)

Position Description:
***THIS INTERNAL RECRUITMENT IS OPEN TO CAL POLY EMPLOYEES ONLY (State, Corporation, and ASI)***

The Cal Poly Ticket Office serves approximately 30 regular/recurring client groups of the Performing Arts Center (PAC) both on and off campus currently presenting about 200 artistic programs seasonally. The Cal Poly Ticket Office also handles all Athletics ticketing needs with close to 100 games annually. Additionally, the PAC Ticket Office services ticketing needs for other campus venues and some off campus venues towards client service, growth and an expanding local arts experience.

Under the general direction of the Director of Patron Services and Campus Ticketing, the Ticketing Support Coordinator assists the coordination of the support functions for the day-to-day operations of the Cal Poly Ticket Office. This position also supports PAC Financial Services by assisting in lower-level analysis and research to support strategic planning and continuous improvement of service offerings, new business initiatives, assisting in the implementation of approved programs. The Ticketing Support Coordinator interfaces with internal and external members of the Cal Poly community and general public to provide event admission services for the PAC and other venues it serves. Additionally, this position independently coordinates activities and functions of the Ticket Office, which may include: ticketing system and web sales portal programming, sales of tickets prior to and day of events; handling and accounting for all funds appropriately; accounting for cash change funds; reconciling sales and events; assists in maintaining written procedures for all Ticket Office functions and processes; In the absence of the Director of Patron Services and Campus Ticketing, the Ticketing Support Coordinator provides lead work direction to the department's support staff as needed.

  • NOTE: To view the full position description including all the Required Qualifications click here


  • Minimum Qualifications (Staff Only):
    High school diploma or its equivalent. Type 45 wpm. Five years of general office support or technical experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience)


    Required Qualifications:
  • Demonstrated successful experience with or the ability to quickly learn basic ticketing system programming and selling tickets from a major ticketing system platform ? including a web ticket sales portal.
  • Knowledge of ticket selling/ticket office operations.
  • Ability to independently apply theories, practices, principles, policies, rules and procedures related to administrating and coordinating a full-service ticketing operation.
  • Demonstrated sales and customer service experience including the ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
  • Ability to perform business math, analyze budgetary data, and make accurate projections requiring some inference and report appropriate specifics to department leadership.
  • Strong telephone skills and ability to use negotiation and persuasion skills to achieve results and expedite projects.
  • Ability to produce reports and documentation which ensure the integrity of all PAC ticketing funds, counting and handling of money and making change accurately.
  • Ability to analyze operational and procedural problems and develop, recommend and evaluate proposed solutions.
  • Ability to assist with recruiting and hiring of a part-time student assistant workforce and other departmental support staff.
  • Demonstrated ability to train and provide lead work direction to student assistants to sell tickets in a high profile setting and representing the University and the PAC.
  • Demonstrated organizational skills with ability to coordinate multiple tasks and events concurrently. Ability to take initiative and independently prioritize and coordinate multiple and shifting work objectives, meet deadlines, and produce desired work results with a high level of productivity, accuracy and attention to detail.
  • Excellent written and verbal communication and interpersonal skills to effectively communicate information in a clear and understandable manner.
  • Ability to understand problems from a broader perspective and anticipate the impact of office administration problems and solutions on other areas and take appropriate action or communicate them appropriately for action.
  • Excellent computer skills and proficiency with a variety of computer applications including word-processing, complex spreadsheets, databases, on-line systems, Internet as well as online calendaring and email.
  • Ability to interpret, apply and explain to others a variety of complex policies, rules, and procedures relative to ticketing sales.
  • Demonstrated ability to maintain a high degree of confidentiality.
  • Thorough knowledge of English grammar, punctuation, and spelling, including ability to write and produce clear and concise reports, guides, and correspondence of a technical nature.
  • Working knowledge of or ability to quickly learn, interpret, apply and communicate University infrastructure, policies and procedures.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
  • Ability to understand and work in complex client relationship environment that requires skills to coordinate specific sales and service protocols requiring interfacing with the public in a variety of scenarios while operating under multiple directives from event clients and PAC staff as related to ticketing operations and events.

  • Preferred Qualifications:
  • Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
  • Two years of experience in ticket sales with responsibilities that include ticket sales, ticket seller supervision, training and staff scheduling.
  • Experience in training ticket sales and customer service to ticket seller staff, which may include students.
  • Knowledge of and experience with AudienceView ticketing system.
  • Knowledge of and experience supervising and coordinating the sales and services of a full-service sales operation that deals with the general public that is similar to the setup of PAC ticketing operation.

  • Special Conditions:
    ***THIS POSITION IS OPEN UNTIL FILLED***

    • Must be willing to travel and attend training programs off-site for occasional professional development.
    • Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
    • Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
    • This position classification has been defined as non-exempt and is subject to overtime provisions of the Fair Labor Standards Act (FLSA).
    • The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment."
    • Note: candidate may be asked to prepare a presentation or complete a writing exercise during the interview process.

      Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly, San Luis Obispo. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Note: Cal Poly cannot deny an applicant a position solely or in part due to a criminal conviction history until it has performed an individualized assessment and linked the relevant conviction history with specific job duties in the position being sought.

      Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.

      For health and well-being, Cal Poly is a smoke & tobacco-free campus. The university is committed to promoting a healthy environment for all members of our community.

    Review Begin Date:

    Requisition Number: 104965

    To Apply: All applicants must apply online at: https://www.calpolyjobs.org.

    About Us
    Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.

    At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

    Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.





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