Cal Poly, San Luis Obispo
Ticketing Support Coordinator
Department: Performing Arts Ctr-Admin (122901)
College/Division: Administration and Finance
Salary Range: CSU Salary Rage: $3,115 - $5,475 per month (Anticipated Hiring Range: $3,115 - $3,500 per month)
Position Description:
***THIS INTERNAL RECRUITMENT IS OPEN TO CAL POLY EMPLOYEES ONLY (State, Corporation, and ASI)***
The Cal Poly Ticket Office serves approximately 30 regular/recurring client groups of the Performing Arts Center (PAC) both on and off campus currently presenting about 200 artistic programs seasonally. The Cal Poly Ticket Office also handles all Athletics ticketing needs with close to 100 games annually. Additionally, the PAC Ticket Office services ticketing needs for other campus venues and some off campus venues towards client service, growth and an expanding local arts experience.
Under the general direction of the Director of Patron Services and Campus Ticketing, the Ticketing Support Coordinator assists the coordination of the support functions for the day-to-day operations of the Cal Poly Ticket Office. This position also supports PAC Financial Services by assisting in lower-level analysis and research to support strategic planning and continuous improvement of service offerings, new business initiatives, assisting in the implementation of approved programs. The Ticketing Support Coordinator interfaces with internal and external members of the Cal Poly community and general public to provide event admission services for the PAC and other venues it serves. Additionally, this position independently coordinates activities and functions of the Ticket Office, which may include: ticketing system and web sales portal programming, sales of tickets prior to and day of events; handling and accounting for all funds appropriately; accounting for cash change funds; reconciling sales and events; assists in maintaining written procedures for all Ticket Office functions and processes; In the absence of the Director of Patron Services and Campus Ticketing, the Ticketing Support Coordinator provides lead work direction to the department's support staff as needed.
NOTE: To view the full position description including all the Required Qualifications click here
The Cal Poly Ticket Office serves approximately 30 regular/recurring client groups of the Performing Arts Center (PAC) both on and off campus currently presenting about 200 artistic programs seasonally. The Cal Poly Ticket Office also handles all Athletics ticketing needs with close to 100 games annually. Additionally, the PAC Ticket Office services ticketing needs for other campus venues and some off campus venues towards client service, growth and an expanding local arts experience.
Under the general direction of the Director of Patron Services and Campus Ticketing, the Ticketing Support Coordinator assists the coordination of the support functions for the day-to-day operations of the Cal Poly Ticket Office. This position also supports PAC Financial Services by assisting in lower-level analysis and research to support strategic planning and continuous improvement of service offerings, new business initiatives, assisting in the implementation of approved programs. The Ticketing Support Coordinator interfaces with internal and external members of the Cal Poly community and general public to provide event admission services for the PAC and other venues it serves. Additionally, this position independently coordinates activities and functions of the Ticket Office, which may include: ticketing system and web sales portal programming, sales of tickets prior to and day of events; handling and accounting for all funds appropriately; accounting for cash change funds; reconciling sales and events; assists in maintaining written procedures for all Ticket Office functions and processes; In the absence of the Director of Patron Services and Campus Ticketing, the Ticketing Support Coordinator provides lead work direction to the department's support staff as needed.
Minimum Qualifications (Staff Only):
High school diploma or its equivalent. Type 45 wpm. Five years of general office support or technical experience. (Training at a vocational school or full-time college education may be substituted for two years of the required experience on the basis of one year of college education for 6 months of experience)
Required Qualifications:
Preferred Qualifications:
Special Conditions:
***THIS POSITION IS OPEN UNTIL FILLED***
- Must be willing to travel and attend training programs off-site for occasional professional development.
- Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
- Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
- This position classification has been defined as non-exempt and is subject to overtime provisions of the Fair Labor Standards Act (FLSA).
- The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment."
- Note: candidate may be asked to prepare a presentation or complete a writing exercise during the interview process.
Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly, San Luis Obispo. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Note: Cal Poly cannot deny an applicant a position solely or in part due to a criminal conviction history until it has performed an individualized assessment and linked the relevant conviction history with specific job duties in the position being sought.
Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.
For health and well-being, Cal Poly is a smoke & tobacco-free campus. The university is committed to promoting a healthy environment for all members of our community.
Review Begin Date:
Requisition Number: 104965
To Apply: All applicants must apply online at: https://www.calpolyjobs.org.
About Us
Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.
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