Cal Poly, San Luis Obispo
Technical Support Associate
Department: AA Technical Services (205600)
College/Division: Academic Affairs
Salary Range: $3,470 - $6,114 per month (Anticipated Hiring Range: $3,470 - 4,200 per month)
Position Description:
Academic Affairs Technical Services is the primary technical support group within the administrative offices in Academic Affairs (AA). AA Technical Services direct technology support for workstations, local area networks, and applications used in the division by approximately 200 employees.
Under direct supervision the incumbent will provide daily technical and consultative support, training, and documentation for the Academic Affairs Division staff. This position performs hardware and software installation. The incumbent maintains and supports existing programs, applications and databases, and other general support tasks.
Under direct supervision the incumbent will provide daily technical and consultative support, training, and documentation for the Academic Affairs Division staff. This position performs hardware and software installation. The incumbent maintains and supports existing programs, applications and databases, and other general support tasks.
Minimum Qualifications (Staff Only):
Bachelor's Degree and two years of relevant experience (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis)
Required Qualifications:
- Ability to work effectively with technical and non-technical staff in a team-oriented environment.
- Ability to communicate technical information to non-technical people, effectively and clearly.
- Ability to research technical problems, develop solutions following standards, and provide training to others on the resolution.
- Working knowledge of Windows operating system use and configuration, working knowledge of PC computer hardware, working knowledge of Microsoft Office.
- Ability to write effective technical documentation following department standards and procedures.
- Ability to work in conjunction with others to design, develop and deliver end-user training.
- Ability to learn new technologies, skills, and applications.
- Ability to communicate project status in writing, identify and communicate resource needs, and escalate problems immediately.
- Ability to translate campus information security policy and standards into specific application risks and requirements.
- Ability to analyze and troubleshoot system connection and interface malfunctions.
- Knowledge of operating systems and hardware for problem identification and analysis.
- Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
- Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
- Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
- Ability to interpret, communicate and apply policies and procedures.
- Demonstrated ability to maintain a high degree of confidentiality.
- Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
- Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
Preferred Qualifications:
- Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
- Working knowledge of Active Directory Group Policy Objects
- Working knowledge of Dell computer hardware.
- Working knowledge of LanDesk Management Suite
Special Conditions:
***THIS POSITION IS OPEN UNTIL FILLED***
- Must be willing to travel and attend training programs off-site for occasional professional development.
- Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
- Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bonafide emergency to prevent stoppage of business.
- This position classification has been defined as non-exempt and is subject to overtime provisions of the Fair Labor Standards Act (FLSA).
- The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment."
Following a conditional offer of employment, a background check (including a criminal records check) must be completed satisfactorily before any candidate may start work with Cal Poly, San Luis Obispo. Failure to satisfactorily complete the background check may result in the withdrawal of the offer of employment. Note: Cal Poly cannot deny an applicant a position solely or in part due to a criminal conviction history until it has performed an individualized assessment and linked the relevant conviction history with specific job duties in the position being sought.
Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.
For health and well-being, Cal Poly is a smoke & tobacco-free campus. The university is committed to promoting a healthy environment for all members of our community.
Review Begin Date:
Requisition Number: 104776
To Apply: All applicants must apply online at: https://www.calpolyjobs.org.
About Us
Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.
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