Cal Poly, San Luis Obispo
CAFES Computing and Technical Support-Supervisor
Department: CAFES-Coll Ag Food& Env Sci (102500)
College/Division: CAFES-College of Agriculture, Food and Environmental Sciences
Salary Range: $4,372 - $9,683 per month
Position Description:
***THIS POSITION IS OPEN UNTIL FILLED***
Under the general direction of the associate dean, this position serves as the Supervisor* for the CAFES Computing and Technical Support Team and has authority for daily operational decisions, providing leadership, direction and work assignments to the computing and technical support team. This position directs team members and works with end-users to identify and document project objectives, technical requirements, and ensures excellent technical service college wide. In addition to providing technical support services to the college this position will provide input to the strategic plan for the use of technology to enhance pedagogy and improve student learning while working collaboratively with faculty, subject matter experts, support staff and the CAFES computing and technical support team.
Provide day-to-day operational leadership and coordination of CAFES computing and technical support services to ensure maintenance of existing systems, implementation of new systems, and implementation of service and process improvements. Escalate issues appropriately.
The following examples illustrate typical work activities and are not meant to be all inclusive or restrictive.
Build, lead, supervise* and motivate and support staff to effectively meet program goals.
Collaborate with Information Technology Services on future CAFES IT recruitments.
Assist computing and technical services support team personnel with annual evaluations.
Provide technical coordination and resource planning for projects. Provide effective and efficient project and service oversight.
Provide technical support of the university's instructional technology tools.
Determine training needs and train staff as appropriate.
Communicate regularly with CAFES Dean's Office about staffing, computing needs and operations.
Coordinate and oversee the Faculty Workstation Program with CAFES computing staff.
Ability to perform job duties related to site administration and instructional media development as needed.
Help develop, implement and evaluate the CAFES College computing strategic plan. Provide comprehensive consultative support to faculty and subject matter experts to enhance the use and access of technology and information systems.
Understand, analyze and diagnose user needs for instructional technology and resolve problems in a timely manner.
Recommend best practices, approaches and technology solutions to improve student learning.
Apply general knowledge of requirements for ADA compliance where appropriate.
Ensure laboratory classroom computing and technical needs are met.
Oversee network storage and ensure backup and restore procedures are effective.
Establish and maintain productive communication channels between CAFES and Information Technology Services, and serve as primary liaison with ITS.
Identify and implement best practices to ensure security, availability, and reliability of the production environment.
Assess, plan, monitor and administer security system performance capacity and resource requirements on centrally supported operating systems.
Design, develop, customize, program and implement tools and solutions for automated services and user interfaces.
Recommend upgrades to hardware and software in order to maintain optimal performance, accommodate growth and incorporate new technology.
Assess vendor proposals and provide technical recommendations.
Provide staff and faculty with an understanding of best practices, policies, and procedures regarding accessibility, FERPA, and information security.
Under the general direction of the associate dean, this position serves as the Supervisor* for the CAFES Computing and Technical Support Team and has authority for daily operational decisions, providing leadership, direction and work assignments to the computing and technical support team. This position directs team members and works with end-users to identify and document project objectives, technical requirements, and ensures excellent technical service college wide. In addition to providing technical support services to the college this position will provide input to the strategic plan for the use of technology to enhance pedagogy and improve student learning while working collaboratively with faculty, subject matter experts, support staff and the CAFES computing and technical support team.
Provide day-to-day operational leadership and coordination of CAFES computing and technical support services to ensure maintenance of existing systems, implementation of new systems, and implementation of service and process improvements. Escalate issues appropriately.
The following examples illustrate typical work activities and are not meant to be all inclusive or restrictive.
Minimum Qualifications (Staff Only):
EDUCATION AND EXPERIENCE:
Bachelor's Degree and two years of relevant experience (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis).
LICENSES, CERTIFICATES, DEGREES, CREDENTIALS:
Possession of a valid driver's license or the ability to obtain by date of hire.
Bachelor's Degree and two years of relevant experience (additional qualifying experience may be substituted for up to two years of required education on a year-for-year basis).
LICENSES, CERTIFICATES, DEGREES, CREDENTIALS:
Possession of a valid driver's license or the ability to obtain by date of hire.
Required Qualifications:
Preferred Qualifications:
Special Conditions:
***THIS POSITION IS OPEN UNTIL FILLED***
Must be willing to travel and attend training programs off-site for occasional professional development.
Must be able to work additional hours, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
Ability to move desktop computer systems and printers (up to 50 lbs) and work in confined spaces if necessary to support network connections.
This position classification has been defined as exempt and is not subject to overtime provisions of the Fair Labor Standards Act (FLSA).
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment
Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
May be required to complete a Supplemental Employment Application Questionnaire, which contains questions pertaining to conviction history, and submit it when requested by Cal Poly. This disclosure is confidential and will not necessarily preclude applicants from employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.
*non-statutory supervisor/lead as defined by the Higher Education Employer-Employee Relations Act (HEERA)
This position classification has been defined as exempt and is not subject to overtime provisions of the Fair Labor Standards Act (FLSA).
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment
Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.
May be required to complete a Supplemental Employment Application Questionnaire, which contains questions pertaining to conviction history, and submit it when requested by Cal Poly. This disclosure is confidential and will not necessarily preclude applicants from employment.
A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.
Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.
*non-statutory supervisor/lead as defined by the Higher Education Employer-Employee Relations Act (HEERA)
Review Begin Date: 08-11-2017
Requisition Number: 104545
To Apply: All applicants must apply online at: https://www.calpolyjobs.org.
About Us
Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.
At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.
Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.
Copyright 2017 Jobelephant.com Inc. All rights reserved.
Posted by the FREE value-added recruitment advertising agency
jeid-8564ae1b28bfe14caf411041b43b1b66
Show Printable Job