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California Polytechnic State University

Location: San Luis ObispoCA 93407 Document ID: AB272-7XC1 Posted on: 2017-11-0311/03/2017 Job Type: Regular

Job Schedule:Full-time
2017-12-03
 

Admissions Officer



Cal Poly, San Luis Obispo

Admissions Officer


Department: Admissions, Recruitment & Financial Aid (120800)

College/Division: Academic Affairs

Salary Range: $3,858 - $5,485 per month.

Position Description:
***THIS POSITION IS OPEN UNTIL FILLED***

Student Services Professionals are responsible for providing a wide variety of professional services and activities ranging from preadmission to the university through post-graduation. The purpose of these services and activities is to assist students in making successful progress toward their degree objectives; to provide learning experiences which supplement those in the classroom; and to assist and encourage students to utilize effectively the knowledge's, skills and abilities learned during their university careers.

The Student Services Professional II performs moderately complex professional student service work in that assignments typically require the application of both knowledge and judgment in using the principles, techniques, standards, guides and professional skills characteristic of a particular student service program or activity. This level requires planning; both interviewing and counseling techniques; judgment to recommend solutions to problems and changes in program procedures; and acting as spokesperson within the area of expertise.

Under general supervision of the Director of Outreach and Recruitment, the Admissions Officer will assist in the development of statistical reports through the utilization and analysis of institutional, state, national, and third party research-based information databases to enhance recruitment strategies, yield management, forecasting, and operational efficiency. The Admissions Officer will work collaboratively with other university departments and offices in presenting Cal Poly's academic programs, its philosophy, admission practices and procedures to prospective students and their families, secondary and post-secondary personnel, community based organizations, and to the general public.

  • NOTE: To view the full position description including all the Duties and Responsibilities click here


  • Minimum Qualifications (Staff Only):
    EDUCATION AND EXPERIENCE: Bachelor's degree and two years of professional experience in one of the student services program areas or in a related field; OR a Master's degree and one year of experience.

    LICENSES, CERTIFICATES, DEGREES, CREDENTIALS: Possession of a valid driver's license or the ability to obtain by date of hire.


    Required Qualifications:
  • Ability and willingness to work as an effective advising team member in all aspects of Admissions, Recruitment and Financial Aid and of the university as a whole. Dedication to the common goals of the university and department.
  • Knowledge of, or the ability to quickly learn, Admission's practices and procedures, Cal Poly's catalog, CAM, and various manuals and publications.
  • Ability to counsel and advise constituents on a range of admission and enrollment processes.
  • Ability to maintain a thorough knowledge of advising trends in the field of admissions. Ability to utilize research based information resources (i.e. College Board's Enrollment Planning Service, and ACT Enrollment Information Service) and provide data to support University initiatives for targeted schools and geo-markets.
  • Demonstrated customer service experience requiring a very high level of diplomacy and professionalism.
  • Ability to use tact and diplomacy to effectively handle a broad range of high level and sensitive interpersonal situations with diverse personalities, and to respond appropriately to conflicts and problems.
  • Ability to initiate, establish, and foster communication and teamwork by maintaining a positive, cooperative, productive work atmosphere in and outside the University with the ability to establish and maintain effective working relationships within a diverse population and with those from various cultural backgrounds.
  • Excellent interpersonal skills, with the ability to counsel and advise one-on-one or in group settings. Group presentation skills.
  • Ability to successfully interact with a diverse student population and to assess student needs.
  • Excellent communication skills; ability to effectively communicate information in a clear and understandable manner, both verbally and in writing.
  • Thorough knowledge of English grammar, spelling and punctuation.
  • Ability to accurately communicate the "Cal Poly" message/philosophy to others.
  • General knowledge of methods and problems of organizational and program management.
  • Ability to research, interpret, and apply complex written directives, guidelines, and policies.
  • Ability to work in an environment that requires a high degree of analytical ability and problem-solving skills, with multiple responsibilities and time constraints.
  • Ability to focus on the details that are critical for successful assistance in academic advising, and also to rise above those details to be able to take a more global perspective in identifying problem areas, issues, etc.
  • Ability to interpret, communicate, and apply policies and procedures.
  • Demonstrated ability to maintain a high degree of confidentiality.
  • Excellent organizational and time management skills with the ability to set own priorities to coordinate multiple assignments with fluctuating and time-sensitive deadlines.
  • Excellent computer skills and proficiency with a variety of computer applications including word-processing, spreadsheets, databases, PowerPoint, on-line systems, Internet as well as online calendaring and email.
  • Working knowledge of or ability to quickly learn University infrastructure, policies and procedures.
  • Demonstrated ability to make decisions and carry through on actions having implications with regard to other departments, colleges, and the university.

  • Preferred Qualifications:
  • Demonstrated skills in an institutional/educational environment utilizing a customer-oriented and service-centered attitude.
  • Master's degree.
  • Experience using marketing and Constituent Relationship Management (CRM) software.
  • Proficiency in both MAC and PC computers, web and various software.

  • Special Conditions:
    ***THIS POSITION IS OPEN UNTIL FILLED***

  • Must be willing to travel in and out of state for extended periods of time as well as attend training programs off-site for occasional professional development.
  • Must be able to lift up to 50 pounds of materials when traveling.
  • Must maintain a valid driver's license at all times during employment.
  • Must be able to work overtime, occasional holidays, and adjust working hours to meet special jobs. May be called back periodically to perform work as needed on an emergency basis.
  • This position classification has been defined as "Exempt" and is not subject to the overtime provisions of the Fair Labor Standards Act (FLSA).

    Retired CalPERS members selected for this vacancy must request and be approved for reinstatement from retirement prior to the start date. Employment of retired CalPERS members will typically be for 90 days or less and must be for work requiring specialized skills or for a bona fide emergency to prevent stoppage of business.

    The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

    May be required to complete a Supplemental Employment Application Questionnaire, which contains questions pertaining to conviction history, and submit it when requested by Cal Poly. This disclosure is confidential and will not necessarily preclude applicants from employment.

    A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position.

    Please note: Current employees who are offered positions on campus will be required to undergo a background check for any position where a background check is required by law or that Cal Poly has designated as sensitive. Sensitive positions are those requiring heightened scrutiny of individuals holding the position based on potential for harm to children, concerns for the safety and security of people, animals, or property, or heightened risk of financial loss to Cal Poly or individuals in the university community.

    For health and wellbeing, Cal Poly is a smoke & tobacco-free campus. The university is committed to promoting a healthy environment for all members of our community.

  • Review Begin Date: 06-22-2017

    Requisition Number: 104514

    To Apply: All applicants must apply online at: https://www.calpolyjobs.org.

    About Us
    Cal Poly is a nationally ranked, four-year, comprehensive public university. Founded in 1901, the 6,000-acre campus is nestled in the foothills of San Luis Obispo, along California's scenic central coast and midway between Los Angeles and San Francisco. With a budget of $168.5 million, the university has a student enrollment exceeding 17,000 students and employs more than 2,000 faculty and staff members. Cal Poly is part of the 23-campus California State University system.

    At California Polytechnic State University, San Luis Obispo, we believe that cultivating an environment that embraces and promotes diversity is fundamental to the success of our students, our employees and our community. Bringing people together from different backgrounds, experiences and value systems fosters the innovative and creative thinking that exemplifies Cal Poly's values of free inquiry, cultural and intellectual diversity, mutual respect, civic engagement, and social and environmental responsibility.

    Cal Poly's commitment to diversity informs our efforts in recruitment, hiring and retention. California Polytechnic State University is an affirmative action/equal opportunity employer.





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