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San Jose State University

Location: San JoseCA 95192 Document ID: AB045-5AK0 Posted on: 2017-03-2803/28/2017 Job Type: Regular

Job Schedule:Full-time
2017-04-27
 

Service Desk Support Specialist



Service Desk Support Specialist
San Jose State University

Job ID: 23984
Full/Part Time: Full Time
Regular/Temporary: Regular
Job Code: 0420
Department: Service Desk


About the Position

Information Technology Services provides technologies, services, and resources that support an innovative, engaged learning community, enable student success, and serve campus operations in one of the region's top 10 universities. We take pride in providing excellent customer service to provide the best support possible to the campus community.

Reporting to the Director, Service Desk, the Service Desk Support Specialist serves as the primary point of contact for students, prospective students, faculty and staff for the Service Desk.

Responsibilities include, but are not limited to:
This position serves as the first point of contact for students, staff, prospective students and faculty experiencing login, navigational or processing difficulty with enterprise computer systems. The incumbent responds to Service Desk inquiries and analyzes reported problems resolving many of the basic issues and logging Service Desk tickets to technical and functional staff to resolve those requiring more expertise. The incumbent will be proactive in his or her approach in order to make recommendations and ensure users/departments have the most up-to-date technological solutions to perform their jobs and serve the university community effectively.

This position may require adherence to University compliance training such as: Conflict of Interest and Ethics training, AB 1825 Sexual Harassment Prevention training, Information Security training, and Injury and Illness Prevention Program training.

To Apply: http://www.sjsu.edu/hr/careers/jobs/






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