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San Jose State University

Location: San JoseCA 95192 Document ID: AA491-5NK3 Posted on: 2017-04-1104/11/2017 Job Type: Regular

Job Schedule:Full-time
2017-05-11
 

Instructional Support Technician



Instructional Support Technician
San Jose State University

Job ID: 23926
Full/Part Time: Full Time
Regular/Temporary: Regular
Job Code: 1617
Department: Video Production & Photography

About the Position
Performs duties under supervision but works independently to achieve specified outcomes. Provides technical support for SJSU classrooms and coordinate video streaming and computing resources.

Responsibilities include, but are not limited to:

ATN Classroom Operational Support:

Set up, monitor and operate the control rooms and classroom equipment. Provide office and classroom computer technical support for classroom users.

Perform preventive maintenance checks, using the iSupport ticketing system to respond and track maintenance responses, perform major repairs and equipment replacements.

Assist faculty on operation of IRC 3rd floor classrooms. Provide hands-on in class support as needed by faculty teaching in these spaces.

Develop and provide user documentation and user guides for audio/visual equipment.

Provide support and training to faculty, staff, and students

Train student operators in operation of equipment, direct students in technical operations, and monitor student work.



Streaming Media Technical Support:

Provide one-on-one support via phone or in-person to customers utilizing the streaming media files.

Develop, update and maintain the website for the unit. Collaborate with faculty, staff and other University departments asking to upload web page content to the ATN Website. Monitor content for accessibility compliance.


Classroom Technology Operation & Maintenance:

Maintain operation of Smart, Enhanced and Next Generation Classrooms. Actions include testing and replacing cabling and components, advising faculty on computer configurations, and developing on-the spot solutions to unique faculty needs.

To apply, visit: http://www.sjsu.edu/hr/careers/jobs/index.html & Ref. Job ID: 23926






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