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San Jose State University

Location: San JoseCA 95192 Document ID: AB045-5AK2 Posted on: 2017-09-0409/04/2017 Job Type: Regular

Job Schedule:Full-time
2017-10-04
 

Customer Relationship Management Administrator



Customer Relationship Management Administrator
San Jose State University

Job ID: 23986
Full/Part Time: Full Time
Regular/Temporary: Regular
Job Code: 0420
Department: Marketing and Communication– CIES

About the Position

The College of International and Extended Studies (CIES) offers programs dedicated to Access, International Programs, and Innovation. CIES' programs provide access to San José State University courses, degrees and certificates for students in Silicon Valley and from around the world.

Reporting to the Senior Director of Marketing, Communications, and Outreach and receiving work lead direction from the Web and Data Specialist, the CRM (Customer Relationship Management) Administrator is responsible for assisting in the development and maintenance of the CRM and third party applications/add-ons for the College of International and Extended Studies (CIES) in support of its outreach and programs.

This position works on day-to-day CRM related tasks, as well as long-term planning and strategy in CRM improvement. The CRM Administrator is largely responsible for the maintenance of CIES CRM, ensuring data quality, and end user support. This position assists with the configuration of the CRM modules, workflow, forms, fields, views, reports, and dashboards and the daily maintenance of the CRM for CIES.

Essential functions include, but are not limited to the following:

1. CRM Administration and Support
Assist in gathering, identifying, and analyzing program needs to incorporate them into the CRM software.
Evaluate and configure CRM system, and create process documentation and data directory for CRM.
Setup CRM architecture, and integration of SJSU databases for automated processes and applications.
Develop and implement functional tests for customized fields and objects, and maintain CRM for daily usage.

2. User Support
Create detailed end user documentation and resources for internal and external staff.
Provide technical support to end users, diagnosing and resolving problems.

3. Marketing Automation Setup
Assist in the setup of inquiry form and lead and case assignments
Configure and maintain the automated communication in various mediums

To Apply: http://www.sjsu.edu/hr/careers/jobs/





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