Title: Assistant Vice President, Enrollment Services

Job ID: 1012546

Location: Acad Res & Strategic Plannning

Full-Time: Full-time

Regular: Regular

Job Code: 3306

Job Grade: Range A

Department: Acad Res & Strategic Plng-0118

 

Salary 

Commensurate with qualifications and experience.

 

Department 

Enrollment Services - Academic Affairs

 

Department Description 

The mission of Enrollment Services is to plan, develop, implement, and monitor initiatives for providing efficient, accurate, and cost-effective services to students, faculty, administration, and the community. Enrollment Services supports the student success mission of the University, while maintaining the academic and fiscal integrity of the University.

 

Position Description

The Assistant Vice President, Enrollment Services oversees and coordinates the Offices of Admissions, Financial Aid, Registration, Records, and Evaluations, and Student Administration Systems and Fiscal and Operational needs of the unit. Enrollment Services has a budget of $8.5M and has a staff of over 150 members who all work together to create and deliver an exceptional student experience. Enrollment Services is involved in nearly every aspect of the students association with the University, beginning with initial inquiries concerning admission and financial aid opportunities through to graduation.

 

The AVP will provide leadership for good customer service and community relations through a proactive plan that involves all four units. The AVP will consult with appropriate campus constituents to assure that student system development and automated student support services are relevant to customer service needs and performed on schedule to meet customer service objectives. In addition, the AVP reviews and develops policy and procedures to effect enrollment-related services in accordance with applicable campus polices and system regulations. 

 

To ensure the effective management of Enrollment Services, this assignment requires conceptualizing organizational goals that reflect the strategic priorities of the University with specific emphasis on the student-centered philosophy, excellent customer service, and integrity of operations. The AVP establishes and maintains an emphasis toward meeting the service needs of students in an effective and efficient manner through the organization and direction of staff and the design and development of student-centered services. Direction and development of budgets in addition to monitoring the utilization of resources is a crucial responsibility.

 

Works with the Vice Provost for Academic Planning and the Enrollment Advisory Committee on the development and execution of the campus enrollment plan including issues of admission, retention, enrollment forecasting, and long-term strategic planning.

 

Serves as primary campus resource for directing the development of new initiatives in support of student success utilizing the student administrative information systems. 

 

This assignment involves the development of objectives for administrative systems and the coordination and monitoring of activities leading to successful implementation and delivery of services within the Common Management System (CMS) framework. 

 

Serves as the student administration project manager and the campus representative to CSU system-wide committees.

 

Operates as the primary student systems advocate to report status, maintain user documentation, and provide training to user departments. 

 

Has overall responsibility for representing user interests and works with project technical staff to plan and coordinate user activity which initiates new procedures, implements new technology, solves problems, and contributes to the overall effectiveness and efficiency of University operations.

 

Oversees the activity of student systems development and coordinates activity of student system user groups on and off-campus.

 

Serves as the Student Administration Project manager coordinating activities with the CMS Project Director. Works directly with Chancellor's Office CMS leadership and staff on student system issues.

 

Directs and manages all fiscal, including budget, and operational areas reporting to the position.

 

Represents the campus and Enrollment Services at various community events and serves on other councils, committees, and task forces as assigned by the Vice Provost.

 

Maintains knowledge of and compliance with relevant NCAA and conference rules and reports any concerns or violations to the campus NCAA Compliance Officer in CSULB Athletics.

 

Serves as the campus Federal Education Rights and Privacy Act (FERPA) officer.

 

Knowledge, Skills & Abilities

 

Record of reviewing and developing policy and procedures for enrollment-related services in accordance with applicable campus and system regulations. Record of supervising enrollment services personnel. Record of successful project and change management. Record of working successfully in a diverse multicultural environment. Record of fiscal management, including budget development and fiscal reporting. Record of effective collaborative leadership based on organizational, analytical, team-building, and decision-making skills. Potential for successful project and change management. Excellent oral and written communication skills. Record of integrity, professionalism, self-control, and ethical decision making. Record of successful collaborative leadership. Record of a student-centered philosophy. Record of customer focused services. Record of high integrity in operations. Record of working successfully with faculty governance. Record of successful innovation, project and change management in an academic setting. Record of successful experience with university-wide projects. 

 

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student, and assist in achieving the university's commitment to a "vision of excellence."

 

Education and Experience 

Master's degree in business/educational administration or a related field required. Ph.D. or Ed.D. preferred. Experience managing university admissions, financial aid, registration, records & evaluation, and student administrative systems, including senior level experience in management of enrollment related services.

 

Application Deadline 

Applications submitted by August 26, 2016, will receive priority consideration. This search will remain open until the position is filled.

 

Conflict of Interest

The duties of this position will include participation in decisions that may have a material financial benefit to the incumbent. Therefore, the selected candidate will be required to file Conflict of Interest Form 700: Statement of Economic Interest on an annual basis, complete ethics training within 6 months of appointment, and attend this training every other year thereafter.

 

Equal Employment Opportunity

CSULB is committed to creating a community in which a diverse population can learn, live, and work in an atmosphere of tolerance, civility and respect for the rights and sensibilities of each individual, without regard to race, color, national origin, ancestry, religious creed, sex, gender identity, sexual orientation, marital status, disability, medical condition, age, Vietnam era veteran status, or any other veteran's status. CSULB is an Equal Opportunity Employer.

 

To view the University's Annual Campus Crime Report go to: http://daf.csulb.edu/offices/ppfm/police/statistics/index.html. Copies of the report are available upon request. To request a copy, contact the University Police Department at (562) 985-4101.

 

How To Apply 

The Educational Search Firm of Scott Healy & Associates is partnering with California State University Long Beach to manage the national search. Please send all full and complete application materials and refer all questions to the University's search consultant, Mr. Christopher S. Healy, at chris@scotthealy.com. All inquiries, applications, and nominations will be held in the strictest confidence.

 

The full and complete application should contain the following information:

1. Cover letter outlining your complete history and experience in enrollment services, admissions, financial aid, registration and student administration

2. Full and complete resume

3. Names, affiliation, email, and direct phone numbers of five (5) professional references

 

CLICK HERE for more information about this postion.

 

Benefits

This is a management level position with an attractive benefits package, which includes a vacation accrual rate of 16 hours per month, and excellent choice of medical, dental, and vision insurance, long term disability coverage, life insurance, educational fee waiver, and retirement benefits.

 

General Information

The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

 

All management and executive employees shall be required to provide a written statement to the appropriate administrator of any and all outside employment. Employees shall also provide a written statement of outside employment if a written request by an administrator is made.

 

A background check (including a criminal records check) must be completed satisfactorily before any candidate can be offered a position with the CSU. Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current CSU employees who apply for the position. Current CSULB employees are subject to a criminal record check unless they have successfully completed a criminal background check through CSULB within the past 12 months.

 

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

 

 

 

 

 

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