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Coast Community College District

Location: Costa MesaCA 92626 Document ID: AB112-1NK5 Posted on: 2017-04-0304/03/2017 Job Type: Regular

Job Schedule:Full-time
2017-05-03
 

IT Infrastructure & Systems Engineer


Definition

DESCRIPTION

Under the direction of an assigned supervisor, performs a variety of highly specialized and complex activities involved in project development, integration, and operation of complex multi-tier computer and telecommunication systems; oversees and performs installation, configuration, operation, maintenance and repair of LAN, WAN, Data Center Environment, and other network systems and related servers, equipment, hardware, operating systems, software and applications; administer, monitors, maintains and provides advanced technical support for assigned network systems; develops and maintains systems standards; ensures connectivity, operation, and security throughout the wide and local area networks including site distribution networks and hosted computer and telecommunication systems.

DISTINGUISHING CHARACTERISTICS:

Incumbents in this position integrate advanced concepts from all engineering disciplines to develop and oversee infrastructure projects from concept, production, and operation stages to ensure business and technical goals are achieved. In addition, incumbents are involved in the installation, configuration, operation, development, modification, maintenance, and repair, and security of complex network systems and related servers, equipment, hardware, software and applications. Incumbents are responsible for the information technology infrastructure equipment from the data center to the edge IP Switches and/or to the Point of Presence (PoP) IP switches; including, but not limited to: networks, physical and virtual servers, routers, switches, storage area network (SAN), network and physical security, system backups, configuration management, Internet, telecommunications, data center environment and power, and related software. Responsible for planning and implementation of disaster recovery protocols. Incumbents ensure all requirements of project stakeholders are met, risks have been properly analyzed and resolved, and life-cycle concerns are considered in all phases of project management.

EXAMPLES OF DUTIES: Duties may include, but are not limited to, the following:

a) Research, design, recommend, test, and implement the installation and/or upgrades of new and existing physical/virtual servers, networking equipment, SAN, UPS (Uninterruptable Power Supply), and peripherals for data and voice services; analyze system compatibility, utilization, and capacity to ensure peak system performance and operation; decommission obsolete equipment; plan and coordinate activities as appropriate.

b) Troubleshoot and resolve all issues and/or outages of assigned equipment including hardware, software, and related operating systems; respond to user requests regarding system performance or enhancements; work with vendors and staff to restore services, and plan and implement disaster recovery protocols as needed.

c) Perform a variety of specialized activities involved in the installation, configuration, operation, development, maintenance, and repair of LAN, WAN, and other network systems and related servers, equipment, hardware, operating systems, software and applications; assess network performance to ensure operation and identify problems, concerns and security issues.

d) Inspect, troubleshoot, and diagnose highly complex network hardware, software, server and application issues to ensure proper operation of computer systems; resolve network and system problems and malfunctions; develop, implement and document solutions; make necessary system alterations and ensure the integrity and reliability of networks and related systems, data, and information therein.

e) Install, configure and ensure operation of network hardware, cabling, wiring, hubs, routers, switches, wireless access points and other network components; repair and replace cabling, equipment and devices as needed; install, configure, administer and maintain network, data communication and other system servers.

f) Perform a variety of network administration activities including establishing and maintaining user accounts, passwords, e-mail accounts, internet connectivity, firewalls and designated programs and systems; assess and respond to requests for network system and server installations, upgrades and modifications; determine appropriate hardware and software to meet requests.

g) Maintain peak network/systems operations by conducting network/system analysis and performance tuning; troubleshoot system hardware, software, networks, and operating systems; design and run system load/stress tests; escalate problems to vendors for resolution; maintain a standard quality of service within departmental guidelines, minimize security threats, identify possible intrusions; ensure network/system security meets industry standards, Board policy, and departmental procedures; provide overall high system reliability.

h) Install server and workstation software, operating systems and applications; test applications to ensure integration and operation; configure hardware and software to provide network access; troubleshoot and resolve operating system malfunctions; install software and application upgrades, patches and updates as needed.

i) Analyze and ensure proper control and use of network resources; monitor and maintain network system security; implement anti-virus solutions and security patches; troubleshoot and resolve security issues; prepare, maintain and replace back-up data files; perform system restores and data recovery procedures as needed.

j) Lead projects, assignments and activities related to complex network installation, maintenance, repair and modification; train and provide work direction and guidance to assigned staff; assign employee duties, coordinate projects and review completed work for accuracy, completeness and compliance with established standards, requirements and procedures.

k) Design, install, configure and modify LANs, WANs and other network systems and related technology infrastructure; assist in the planning, development and implementation of related network projects; facilitate the development of network upgrade plans.

l) Oversee and perform network hardware and software planning; research and evaluate new technologies for implementation; confer with users concerning system needs; test, analyze and provide recommendations concerning the purchasing and implementation of network hardware and software.

m) Prepare technical reports to management on the operational state of assigned systems, including an overview of system utilization, and schedule planned maintenance periods; equipment needs, upgrades or replacements.

n) Communicate and exchange information with staff, administrators, and outside agencies to resolve issues or concerns

o) Operate a variety of computers, servers, peripherals and specialized software; utilize various hand and power tools as required; drive a vehicle to conduct work.

p) Prepare and maintain various records and reports related to assigned activities.

q) Perform other related duties as assigned.

Qualifications

MINIMUM QUALIFICATIONS

Knowledge of :

1. LAN/WAN connected infrastructures such as: servers, routers, SAN, switches, hubs, fiber channel switches, firewalls, proxies, voice gateways, media converters, spam filters, load balancers, WLAN controllers, VPN, NAC, Server and desktop virtualization; as well as understanding of VLANs, NATs, tunneling protocols and other physical, virtual and cloud technologies.

2. Data center software such as: Windows and LINUX/UNIX operating systems, Anti-virus end point management, Active Directory, Exchange, MS Office Platforms (i.e. SharePoint), LDAP, DNS, SFTP/FTP, VoIP, IPsec, and DHCP.

3. Server and network security; including schemes such as role- or rule-based ACLs , logical and physical level security, anti-virus end point protection, SSL encryption and certificates, DLP, WPF, and compliances.

4. Integrated networking facilities and protocols for data and voice services such as fiber optic distribution technologies, SNMP, STP, TCP/IP, UDP, SIP, RTP, QSIG, RTCP, MGCP, H.323, H.264, SCCP, PRI, EIGRP, HSRP, BGP, OSPF, CDP, GRE tunnels, VTP, RSTP, PVST, ISL, or equivalent.

5. Scripting proficiency to automate repetitive tasks or integrate systems (i.e. Powershell, Shell, kornShell, python, Perl, Linux Bourne Shell, C Shell) or other methods.

6. Equipment, utilities, and tools used to monitor hardware and network utilization, bandwidth, processors, memory, storage, and QoS.

7. Telecommunication technologies such as T-1 and PRI circuits, mesh networks, enhanced 911, call routing, and analog compression.

8. System utilities, design, and programming applications.

9. Applicable types of cabling systems, servers, hubs, routers and other related equipment.

10. Review system, application, and network utilization logs to validate the successful completion of scheduled programs and backups.

11. Materials, methods, and tools used in the operation, installation and repair of network systems.

12. WAN and LAN usage, implementation and network terminology.

13. Applicable types of cabling systems, Blade and traditional servers, hubs, switches, routers and other related equipment.

14. Principles and techniques of systems and network design and analysis.

15. Computer hardware systems, software applications and networking standards.

16. Customer service standards, practices, techniques and procedures.

17. Business communication techniques.

18. Appropriate safety precautions and procedures for all job related functions and interactions.

Ability to :

19. Install, test, maintain, migrate, and/or consolidate data center software such as operation systems, patches, virus protection, MS Office applications, Active Directory, Exchange, LDAP, ID Management, databases, Portals, cloud computing, virtual servers and desktops; monitor vendor sites for new releases, patches, and product announcements; perform testing to ensure compatibility/integration and performance across the infrastructure; coordinate activities with users and IT departments as appropriate.

20. Install, test, maintain, and repair data center hardware such as physical servers, storage, networking equipment, telecommunications, and peripherals.

21. Monitor and maintain the integrity and availability of all hardware, server resources, systems and key processes.

22. Maintain security of assigned network systems.

23. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required; configure CPU, memory, and disk partitions as required.

24. Work with users, technical staff, and vendors to perform or assist with diagnosing and resolving errors, malfunctions, and disaster recovery of assigned systems.

25. Develop and provide technical training and support; provide backup to department staff as needed.

26. Coordinate and prepare technical design specifications, RFPs, and procedural manuals.

27. Assist in the development of departmental Standard Operating Procedures.

28. Lead and oversee information technology support staff.

29. Remain current with new advances in computer sciences and information technology.

30. Protect the confidentiality of data in accordance with applicable laws, policies, and procedures.

31. Prepare and maintain various records and reports related to assigned systems, service requests, project status, and assigned activities.

32. Lead or participate in various meetings and training sessions as assigned.

33. Operate a variety of computers, servers, peripherals and specialized software.

34. Integrate equipment and ensure adaptation with the existing IT infrastructure.

35. Work under changing deadlines with frequent interruptions and/or emergencies.

36. Work independently with little direction.

37. Work on multiple projects simultaneously.

38. Be flexible in work schedule and assignment.

39. Communicate effectively orally and in writing.

40. Establish and maintain cooperative and effective working relationships with others.

Education and Experience :

41. Any combination equivalent to: Bachelor's degree in Information Systems, Computer Science, or related field.

42. Minimum five years of experience working in a lead capacity to support an IT infrastructure.

43. Minimum three years of experience with IT architecture design and integration.

44. A proven track record related to data center systems design, migrations, consolidation, and network operations.

45. Or, any combination of education and experience that meets the required equivalent qualifications for this position.

Desirable Qualifications :

46. Experience working with, deployment, configuration and maintenance of any or all of the following: SANs, blade servers, Cisco; Avaya, and related operation systems; Microsoft Windows server, SQL, Exchange, SharePoint, MOM, and client OSs; VMware; Oracle application and database servers.

47. Possession of technology certificate(s) such as CISCO CCNA, CCNE, CCNP, CCIE, CCSP; HP ASE; CISSP, Microsoft MCSE or equivalent.

48. Proficiency with Windows, Linux, and/or UNIX.
49. Possession of a technology certificate such as Microsoft MCSE: Enterprise Devices and Apps, MCSE: Desktop Infrastructure, or equivalent.
50. 3 - 5 years' experience with a mixed platform, highly available data center computing environments, including Microsoft, Linux and Unix server platforms and technologies; demonstrated experience with the installation, configuration and testing of Unix/Linux, Cisco and MS Windows environments.3 - 5 years as a Technical Leads with demonstrated experienced in achieving project tasks and meeting deadlines.
51. 3 - 5 years' experience translating high-level requirements into working system configurations.
52. 3 - 5 years of demonstrable experience in project management and associated tools and techniques.
53. 3 - 5 years of demonstrable experience with VMware Virtualization.

LICENSES AND OTHER REQUIREMENTS:

Valid California driver's license and ability to drive personal or District vehicle to conduct work.
  • Travel to and from district sites to perform work as required.

Conditions of Employment
This is a regular, full-time, 12-month per year, classified position. The normal hours of work will be 8:00am to 5:00pm, Monday through Friday, with some flexibility required to meet the needs of the department. The effective date of employment will be arranged with the supervisor.
  • Regular attendance is considered an essential job function; the inability to meet attendance requirements may preclude the employee from retaining employment.
  • The person holding this position is considered a mandated reporter under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in Coast Community College District policies, procedures, and Title IX. (Reference: BP/AP 5910)
  • The Coast Community College District celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students, staff, administrators, and faculty thrive. Individuals interested in advancing the District's strategic diversity goals are strongly encouraged to apply. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose.
PAY PHILOSOPHY:
All movement on the salary schedule will occur July 1 of each year for all classified employees.
Additional Information
APPLICATION REQUIREMENTS: To be considered for this opportunity, you must submit a COMPLETE application packet. A complete application packet includes:
  1. A complete Coast Community College District Online Employment Application.
  2. A current resume (as a separate attachment - PDF recommended).
  3. A cover letter (as a separate attachment - PDF recommended).
  4. Answers to all supplemental questions (please provide clear, thorough responses as they will be carefully evaluated to determine the most qualified candidate(s) to be invited for an interview; please do not paste your resume, or put "see resume" or "N/A").
Submission of all required application information and materials is the responsibility of the applicant.

APPLICATION PROCEDURES:
Applications must be received no later than the posted closing date. There are NO EXCEPTIONS. Electronic applications may be completed by visiting www.cccd.edu/employment . Once you have completed an electronic application, you may apply to open positions within the Coast Community College District by submitting the application and all other required materials. Required materials differ for each open position and must be complete when submitted for a specific posting. Instructions for completing applications and applying to posted positions are available online or by calling Applicant Processing at (714) 438-4714 or (714) 438-4716.

Information for TDD users is available by calling (714) 438-4755.

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. All application materials become the property of the Coast Community College District and will NOT be copied or returned. Any documents that you are unable to attach can be faxed to (714) 782-6065. Faxes must clearly indicate your name and the job to which you are applying.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate "n/a" (not applicable). If you do not know an answer, please indicate so, but do not leave any space blank.

Disability Accommodations:
If you require accommodations in the Application or Examination Process, please notify Human Resources by calling (714) 438-4714 or (714) 438-4716.

SELECTION PROCEDURES:
  1. All online applications and required materials received by the deadline date will be screened to determine which applicant(s) meet(s) the minimum qualifications as stated in the job announcement. Please note: Possession of the minimum qualifications does not ensure an interview .
  2. Applicants who meet the required qualifications and who are also deemed to possess the highest degree of desirable qualifications will be invited to discuss their qualifications in an interview with the College/District. Therefore, it is required that applicants submit clear, detailed responses to all supplemental questions in order to demonstrate his/her qualifications as related to the position.
  3. If any travel is required for an applicant to participate in-person during the interview process, this will be done so at the candidate's own expense .
WORK ENVIRONMENT AND PHYSICAL DEMANDS:
  1. The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.
  2. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job.
  3. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  4. A detailed list of physical demands and work environment is on file and will be provided upon request.

The Coast Community College District is a multi-college district that includes Coastline Community College , Golden West College , and Orange Coast College . The three colleges offer programs in transfer, general education, occupational/technical education, community services and student support services. Coastline, Golden West and Orange Coast Colleges enroll more than 60,000 students each year in more than 300 degree and certificate programs.
Since its founding in 1947, the Coast Community College District has enjoyed a reputation as one of the leading community college districts in the United States. Governed by a locally elected Board of Trustees, the Coast Community College District plays an important role in the community by responding to needs of a changing and increasingly diverse population.

Coast Community College District is an Equal Opportunity Employer
The Coast Community College District is committed to employing qualified administrators/managers, faculty, and staff members who are dedicated to student learning and success. The Board recognizes that diversity in the academic environment fosters awareness, promotes mutual understanding and respect, and provides suitable role models for all students. The Board is committed to hiring and staff development processes that support the goals of equal opportunity and diversity, and provide equal consideration for all qualified candidates. The District does not discriminate unlawfully in providing educational or employment opportunities to any person on the basis of race, color, sex, gender identity, gender expression, religion, age, national origin, ancestry, sexual orientation, marital status, medical condition, physical or mental disability, military or veteran status, or genetic information.


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