California State University, Dominguez Hills, was established in 1960 and is one of the 23 campuses that comprise The California State University system. CSU Dominguez Hills is an urban, comprehensive public university that serves a culturally rich, diverse student body of over 12,500 students at the undergraduate and graduate levels. Located on a 346-acre site in the South Bay portion of the greater Los Angeles metropolitan area, CSU Dominguez Hills has a highly pluralistic student body, which includes a significant number of non-traditional, working adult students as well as approximately 2,000 students enrolled in distance learning programs statewide. The University, with its five Academic Colleges, has more than 300 full-time faculty members and is situated in an area characterized by an extraordinary heterogeneity of people, and an extensive array of high technology industries and professional services.
Conditions of Employment:
Satisfactory completion of a background check (including a criminal records check) is required for employment. CSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.
Position Information:
This is a full-time, permanent (probationary) position.
Special Working Conditions: This position may require the incumbent to be on-call 24/7 to assist in revolving emergency or urgent issues. The incumbent is required to maintain contact with their campus outside of their normal working hours on a regular basis via the separate On Call Procedures. Remote contact shall include telephone, cell phone, wireless data access device, remote monitoring of any hardware or software device, and/or electronic mail notification regarding the status of a campus system.
Department: Information Technology - Development and Digital Convergence
The Division of Information Technology is responsible for providing leadership and support in information technology for the entire CSU Dominguez Hills community. The Division promotes IT solutions that improve the teaching, learning, research, and administrative environment of the University. The Vice President / CIO provides overall management of the Division of IT. The Division of Information Technology is comprised of eight operational units: Service & Financial Mgmt, User Services, Academic Technology, Infrastructure & Production Services, Information Security, Development & Digital Convergence, Innovation Incubator, and Operational Effectiveness, Planning, & Analytics.
Major Job Duties:
Under the general supervision of the AVP of Development & Digital Convergence, the incumbent is responsible for providing technical and functional support for Enterprise Resource Planning (ERP) systems connected or related administrative/academic systems, such as OnBase, ServiceNow, Liasion, Portal, Mobile and other campus applications/systems. Will provide general functional support for gathering functional system and integration requirements for administrative and academic software applications. Participating in fit-gap analysis, prototyping, application configuration, documentation, and testing. The incumbent will act in a coordinating capacity with other project members. Follow project work direction on tasks, work priorities, and project schedules/statuses. Provide excellent customer service and working closely with end-users. Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment. Perform other application or system-related tasks as assigned. Maintains IT professional standards of anonymity for data that reside on campus servers and computer systems. Maintains confidentiality and security of all information and data. Other duties as assigned.
Qualifications:
Principles and practices of computer programming
Principals or public administration
Principles or organization, administration, and management
Knowledge of project implementation and project management
Analyze problems and to make appropriate recommendations
Software development lifecycle
Work cooperatively with representatives of campus departments
Relate problems solution requirements to computer programmers as well as faculty and staff
Design report formats considering machine capabilities and limitations
Communicate, including oral and written
Effectively and efficiently manage, create, operate, maintain, and troubleshoot enterprise applications
Monitor and optimize process performance
Contact and communicate with CSU systemwide or manufacturer help desks for technical support
Understand special policies and procedures of the CMS project from the Chancellors Office perspective and how they impact the University;
Work effectively with individuals in the campus and CSU system organizations
Work independently, organize and plan work and projects, including handling multiple priorities in a project environment
Meet stringent deadlines and complete assignments with general direction
Read, analyze, interpret, troubleshoot, and communicate effectively and efficiently
Use judgment to make decisions, interpret, test and apply solutions
Recognize and identify training needs and recommend appropriate method of delivery; and initiative and ingenuity to solve problems and to suggest improvements
Communicate clearly and effectively, with technical and non-technical individuals within a culturally diverse campus environment.
Experience and Education:
Required Education: A bachelors degree, preferably in computer science or business, or equivalent training and applied experience or equivalent to graduation from a four-year college or university
Required Experience: Minimum of two years of experience performing analytical support of enterprise applications, SDLC, user support, and data processing procedures.
A solid foundation of technical knowledge and skills in application functionalities and systems analysis and related programming support function.
Salary Range:
The salary range for this classification is: $4,372 - $10,478 monthly.
How to apply: You can only apply by completing an electronic application at the campus job web site at http://www.csudh.edu/hr/job-opportunities/ . Click on "view job opportunities" under "New and returning applicants." View the list of jobs and click on the one with the job title listed above. The application deadline is: Thursday, August 2, 2018.
CSU Dominguez Hills is an Equal Opportunity /ADA Employer.
California State University, Dominguez Hills
Human Resources Management
1000 E. Victoria St.
Carson, CA 90747
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