Student Services Technician/Counseling

North Orange County Community College District

Position Number: CCC724

Location: Cypress College

Department: CC Counseling/Student Development

Percentage of Employment: 100%

Months of Employment: 12 Months/Year

Work Schedule: Monday - Friday, 8:00 am - 5:00 pm (Schedule and shift are subject to change in accordance with department needs.)

Job Description:

Performs a variety of duties to assist students, instructors and the public; provides technical information and assistance regarding assigned specialized student service; explains guidelines and procedures; resolves complex problems involving applications, forms and records.

Processes a variety of documents related to a specialized student service; verifies applications, forms and records for accuracy, completeness and compliance with program guidelines; updates records and other pertinent documents as appropriate; requests transcripts, records and other information to determine status of applications and forms; provides information to other educational institutions and agencies as requested.

Facilitates promotion and awareness of assigned specialized student service; coordinates distribution of informational forms and packages for orientations and workshops; maintains appointment calendar for student academic counseling, testing, orientations and various types of workshops.

Monitors student progress to assure program compliance; assists students in a variety of ways according to program needs; organizes student activities.

Maintains a variety of narrative and statistical records and reports related to program activities and effectiveness; provides information as directed; inputs data into computer database; performs clerical duties; answer phones.

Compiles and organizes data for statistical reports and surveys; reconciles data from various sources; prepares basic statistical reports as directed.

Trains and provides work direction and guidance to others as directed.

Maintains current knowledge of legal requirements, technological advancements and techniques used in providing student services.

Learns and applies emerging technologies and advances as necessary to perform duties in an efficient, organized, and timely manner.

Performs related duties as assigned.

Primary Purpose:
This position is responsible for performing a variety of technical duties in a specialized area of Student Services such as registration, record maintenance, EOPS, adult education, disabled student services, student placement, and counseling services.

Working Relationships:
The Student Services Technician maintains frequent contact with co-workers, counselors, faculty, students, various departments and outside agencies.

Knowledge, Skills, and Abilities:
Knowledge of District organization, operations, policies and objectives

Knowledge of applicable sections of State Education Code and other applicable laws

Knowledge of organization, policies, and rules of assigned department or program

Knowledge of modern office practices, procedures and equipment

Knowledge of local, State and Federal laws applicable to assigned programs

Knowledge of specialized equipment used to communicate with blind and hearing-impaired individuals

Knowledge of District rules and regulations governing participation in financial aid and other government sponsored programs as assigned

Knowledge of the basic principles of bookkeeping

Knowledge of record keeping techniques

Knowledge of the principles and practices of supervision and training

Knowledge and ability to operate personal and/or mainframe computers

Ability to prepare budgets and financial reports

Ability to compile, organize, and analyze statistical data

Ability to work confidentially with discretion

Ability to plan, organize and prioritize work

Ability to meet schedules and time lines

Ability to understand and follow oral and written directions

Ability to communicate effectively, both orally and in writing

Ability to establish and maintain effective working relationships with others

Special Requirements:
This position requires a valid drivers license. Incumbent may be required to travel off site for business reasons. All employees driving personal, leased, or district-owned vehicles for District related activities must certify possession of a valid Drivers License. Employees must certify that personal vehicles are covered by automobile insurance as required by California law. (Board Policy 6010, Section 4.0)

Coursework must be verifiable on a legible transcript.

Minimum Qualifications:
High school diploma or equivalent, supplemented by related college-level coursework.

Minimum two (2) years of training or experience working in a student services program.

Commitment to diversity. All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.

Desirable Qualifications:


Working Conditions:
College or District office environment; may require standing for long periods while assisting students. May be subject to sitting for long periods at a time (up to 2-3 hours). Repetitive use of upper extremities including hand coordination activities.

Salary Range: $3,772 - $4,563 per Month

Number of Vacancies: 1

Commitment to Diversity:
All applicants must have demonstrated sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender, gender identity, sexual orientation, and ethnic backgrounds of community college students, faculty and staff.

Posting Number: 2015167P

Open Date: 03/13/2017

Close Date: 4/10/2017

Special Instructions Summary: This is a classified position subject to a one-year probationary period. Initial salary placement will be determined by the Office of Human Resources in accordance with Board Policy and is not negotiable. The applicant selected for the position will be required to provide identification and employment eligibility as outlined in the Immigration Reform and Control Act. NOCCCD will not sponsor any visa applications.

The District may choose to fill one or more positions from this recruitment within the same fiscal year or 8 months, whichever is longer.

Applicants must complete the drivers license section of the application. If not completed, the application will be deemed incomplete and will not be considered.

To ensure consistency and fairness to all applicants, please do not submit materials in addition to those requested. Additional materials will not be considered or returned. Be sure to complete all questions and sections of the application. For questions which may not apply, indicate N/A (not applicable). Do not use terms such as see resume or see attached.

The minimum required number of references for this position is three (3).

All applications will be screened under a process of utmost confidentiality by a committee of representatives from the college community. Possession of the minimum qualifications does not ensure an interview.

Reasonable accommodations for applicants with disabilities may be requested by calling (714) 808-4821 at least three business days in advance of the scheduled examination/interview date.

Evaluations of foreign degrees and/or course work are required. See our website at http://www.nocccd.edu/minimum-qualifications for information regarding evaluation of foreign degrees.

To apply, visit: https://nocccd.peopleadmin.com/postings/2543





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