Posting Number
C904P

Quick Link for Posting
http://jobs.uark.edu/postings/21965

Working Title
Helpdesk Operator

Position Number
11920

Department
University Information Technology Serv

About the University
Founded in 1871 as a land grant institution, the University of Arkansas is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. University of Arkansas students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.
Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the University of Arkansas campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country's finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation's best outdoor amenities and most spectacular hiking trails are within a short drive of campus.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

About the College/Department

Department Home Page
its.uark.edu

Job Type
Staff

Summary of Job Duties
The Helpdesk Operator is responsible for assisting faculty, staff, and students by providing hardware and software support in a help desk setting.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.

• The formal education equivalent of a high school diploma
• The completion of technical training in computer science, data processing, or a related field, as might be acquired from a vocational, military, or industrial setting or related field

Does this job require any license(s)/certification(s)?
No

If yes, please specify

Preferred Qualifications

• Customer service experience
• Computer lab experience

Knowledge, Skills and Abilities (KSAs)

• Knowledge of the operations of personal computers and the functions of the software used
• Ability to train and supervise help desk hourly employees
• Ability to determine the cause of computer or software problems and resolve or refer for maintenance and repair
• Ability to communicate effectively orally and in writing

Physical activities associated with this position
The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.
Occasionally

• Crouching
• Grasping
• Kneeling
• Lifting
• Pulling
• Pushing
• Standing
• Walking

Frequently

• Talking

Constantly

• Manipulate items with fingers, including keyboarding
• Hearing
• Repetitive motion
• Sitting

The worker is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Physical Conditions
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Work Schedule
Monday - Friday 8:00 a.m. - 5:00 p.m.

Overtime Eligible
Yes

Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions.
No

Work Location/Building
Fayetteville Campus - Administrative Services Building / Arkansas Union

Benefits Eligible
Yes

Appointment Percent
100

Salary
$23,595

Pay Grade Level
C110

Does this Position require a Motor Vehicle Reports Check?
No

Does this position require a background check?
No

If yes, please specify

Does this position require a substance abuse test?
No

Pre-employment Screening Requirements



To apply please click here!