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University of Arkansas

Location: FayettevilleAR 72701 Document ID: AB432-0MYT Posted on: 2017-11-1411/14/2017 Job Type: Regular

Job Schedule:Full-time

Assistant Case Manager for Student Veteran Success

Posting Number

Quick Link for Posting

Working Title
Assistant Case Manager for Student Veteran Success

Position Number

AVC-SA-Dean of Students

About the University
Founded in 1871 as a land grant institution, the University of Arkansas is classified by the Carnegie Foundation among the top two percent of universities in the nation with the highest level of research activity. Ten colleges and schools serve more than 27,100 students with more than 200 academic programs. University of Arkansas students earn nationally competitive awards at an impressive rate and represent 50 states and more than 120 countries.

Located in the stunning Ozark Mountains of Northwest Arkansas, Fayetteville is home to the University of Arkansas campus, known for its spectacular views and ample green spaces. Fayetteville is considered one of the country's finest college towns, and the surrounding northwest Arkansas region is regularly ranked one of the best places to live in the U.S. Some of the nation's best outdoor amenities and most spectacular hiking trails are within a short drive of campus.

As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.

About the College/Department

Department Home Page

Job Type

Summary of Job Duties
The Assistant Case Manager is a Dean of Students and Veterans Resource and Information Center ( VRIC ) staff member, reporting dually to the Associate Dean of Students for Student Life and Director of the Veterans Resource and Information Center. The Assistant Case Manager assists in efforts to put students first and is a central part of the University's effort to create an engaging campus environment by providing advocacy and support services that increase student engagement, success, retention/persistence, and graduation. The Assistant Case Manager works in consultation and collaborates with internal and external partners in an effort to provide students who may be experiencing difficulty and the inability to access services with needed resources, with special attention to the military-affiliated student community. The Assistant Case Manager assists in daily functions regarding student case management and programmatic outreach in the Veterans Resource and Information Center. The Assistant Case Manager has a focus on retention and academic success for VRIC students, serves on an intervention team and various committees, and has some after hours responsibilities.
Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.

Minimum Qualifications: Please ensure that all relevant application materials include details addressing the minimum qualifications. Applicants not meeting the minimum qualifications will be disqualified from consideration.
  • Master's degree in student development, higher education, counseling, or a related field
  • Experience responding to and supporting student mental health needs

Does this job require any license(s)/certification(s)?

If yes, please specify

Preferred Qualifications
  • Higher education experience working with college age populations and Veterans
  • Experience with data management, assessment, and research

Knowledge, Skills and Abilities (KSAs)
  • Knowledge of the field of case management
  • Knowledge regarding military-affiliated population
  • Knowledge regarding the complex, developmental levels of diverse college populations
  • Strong verbal and written communication skills
  • Excellent organizational and time management skills
  • Ability to communicate effectively with a variety of constituents
  • Ability to work with a variety of individuals including those in emotional distress
  • Ability to collaborate, maintain, and strengthen partnerships within and outside the university community
  • Ability to work with a wide variety of people and diverse populations
  • Ability to adequately comprehend and interpret policy
  • Demonstrated ability to balance multiple priorities

Physical activities associated with this position
The following physical activities are associated with the position and will be performed with or without an accommodation. All individuals are encouraged to apply.
  • Sitting
  • Manipulate items with fingers, including keyboarding
  • Hearing
  • Repetitive motion
  • Talking
The worker is required to have visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading; and/or visual inspection at distances close to the eyes.

Physical Conditions
None. The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work).

Work Schedule
Monday - Friday 40 hours per week (schedule may vary based on department needs)

Overtime Eligible

Is this position weather/event essential? If yes, the employee in this position will report to work at the scheduled time when the University is closed due to inclement conditions.

Work Location/Building
Fayetteville Campus - Veterans Resource and Information Center

Benefits Eligible

Appointment Percent


Does this Position require a Motor Vehicle Reports Check?

Does this position require a background check?

If yes, please specify
  • Criminal background check
  • Sex offender registry check

Does this position require a substance abuse test?

Pre-employment Screening Requirements
This position is subject to a pre-employment [criminal] background, [sex offender registry] check, [drug screening], and [financial history] background check. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

To apply please click here!


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