Under minimal supervision, provides consultative and technical support services to HSOP constituents to ensure timely problem resolution, system/data access, and optimal system performance.

Provides support for desktop, mobile computing, and client/server technology.

Provides consulting on more involved and difficult technology solutions such as evaluating software packages for multiple departments and recommending the best application for the intended purpose or helping departments develop and implement a computer hardware life cycle replacement strategy.

May oversee or provide direction to junior employees.

Provides high-quality customer service through courteous and professional communication.

Supports and maintains effective relationships with consistent follow-up and documentation.

Provides technical support to the HSOP community to resolve moderately complex first- and second-tier desktop software, application, and communication issues in an efficient and timely manner. Thoroughly and accurately documents request history and routes advanced second- and third- tier requests to the appropriate technical personnel.

Provides timely resolution of problem or escalation on behalf of the client by maintaining strong working relationships with IT professionals in other areas.

Provides moderately complex consultation, support, and instruction for clients.

Assists in the development of standard operating procedures and customer service guidelines. May assist with hardware and software evaluation or testing as part of the development of new initiatives being undertaken by supported constituent groups.

Assists with the deployment of new applications, resources, and tools.

May perform other related duties as assigned by the IT Manager.

Minimum Qualifications
Entry into applicant pool requires a high school diploma or equivalent plus four (4) years relevant experience in computer maintenance, troubleshooting, graphic and web site design, and
programming. Employer will consider advanced degrees in lieu of experience.

Experience with resolving TCP/IP network issues.

Experience in Instructional Technology (Video Conferencing and A/V) equipment and principles.

Proven problem solving skills. Display current knowledge of technologies (computer systems, mobile devices, and technology products)

Experience administrating and operating IT Help Desk ticket systems.

On call, after hours, and traveling will be required from time to time.

Please utilize the attachment feature of our online employment system and attach the following: cover letter, resume, and references. Only complete applications will be considered.

A commitment to an inclusive and diverse campus environment is required.

Desired Qualifications
Desired qualifications include a Bachelor's degree from an accredited institution in Information Technology or related field.

Proficiency in Linux/Unix command line, OS deployment, and securing.

Experience with video conferencing equipment and software (Zoom, Panopto, Canvas, Polycom)

Working knowledge of Active Directory infrastructure and functions.

Software experience (KACE, Crashplan, and Jamf)

Posting Date
01-10-2019

Close Date
01-22-2019

Job Class Code
MA14

Job Category
Administrative Grade 29-33

Quicklink for Posting
www.auemployment.com/applicants/Central?quickFind=193127



To apply please click here!