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Howard Community College

Location: ColumbiaMD 21044 Document ID: AD295-4VZJ Posted on: 2019-07-2907/29/2019 Job Type: Regular

Job Schedule:Full-time
Minimum Education: Bachelors2019-08-28
 

Customer Account Manager

Company Description:

Howard Community College (HCC) is an exciting place to work, learn, and grow! HCC has been awarded the distinction as a "Great College to Work for" since 2009 from The Chronicle of Higher Education.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

 

Job Description:

 

GENERAL RESPONSIBILITIES

Employee is responsible for managing and supervising all cashiering activities for the college while ensuring compliance with FERPA and PCI standards. Employee supervises staff to ensure accurate and timely processing of transactions. Employee coordinates efforts between finance, enrollment services, information systems, continuing education and academic service areas regarding proper coding, revenue recognition, cashiering, troubleshooting issues, and technology improvements relating to the cashiering area. Employee is responsible for the implementation of technological updates and system controls within the student module as it pertains to the cashiering function. Work is performed in an accurate and timely manner and in compliance with GAAP (Generally Accepted Accounting Principles).

  • Assists the Director of Student Finance in analyzing the revenue and waiver accounts used in the student and finance system for proper accounting and financial reporting
  • Responsible for the coordination between third party vendors including PCI audit firm, PayPal, Elavon, SECU, Regional Transportation Agency of Central Maryland, and Bank of America
  • Coordinates efforts between finance, enrollment services, information systems, continuing education and academic service areas regarding proper coding, revenue recognition, cashiering, troubleshooting issues, and technology improvements related to the cashiering area
  • Supports the Director of Student Finance in the validation and verification of AR coding on courses into colleague including timeliness and accuracy of the tuition tables within the student account system
  • Assists Director of Student Finance with the improvement and enhancement of Cashiering workflow processes through the use of technology
  • Manages all technology implementations and upgrades for Cashiering, including organizing department wide training with external consulting and availability for test enhancements during system down times. Reviews and recommends actions related to CR system controls and maintenance
  • Manages, supervises, trains, and directs cashiering staff; assigns, reviews, and evaluates work of personnel. Assists with interviewing and hiring cashiering staff including temporary help. Performs general cashiering duties as needed to assist with window coverage needs
  • Coordinates, analyzes and verifies cash receipts, reports, and student accounts to ensure proper accounting and accuracy of revenue transactions processed. Researches and resolves any related problems. Monitors adherence to deadlines. Reviews and authorizes actions related to the processing of area materials and deviations
  • Responsible and oversees the reconciliation of PayPal and CASHNet payments by running daily reports, resolving problems, and posting data.
  • Supervises the coordination of all vendor (third party) billings on behalf of students including special set ups required by the US Army (GoArmy Ed) and the Department of Defense (MYCAA). Works with college staff to prepare special non routine billings for various departments or functions as needed. Responsible for returning Tuition Assistance (TA) funds to various military branches.
  • Responsible to review in coordination with the Director of Student Finance all legal requirements and ensure adherence to college policy and procedures related to area.
  • Works with the Director of Student Finance and the financial aid office to ensure compliance with federal and financial aid guidelines related to financial aid disbursements and refunds.
  • Oversight of calculating, preparing, and monitoring facility rental and other miscellaneous billings.
  • Responsible for the monthly reconciliation of all waiver cost centers.
  • Assists in the preparation, filing, and coordination of 1098-T reporting for 17,000+ students in accordance with current IRS policy

SUPERVISION

  • Three full time cashiering staff
  • Two part time cashiering staff
  • Part time, temporary, and hourly help as needed

Requirements:

KNOWLEDGE REQUIRED

  • Bachelor's degree with accounting course work (Accounting I and II) required
  • Three years of related experience including supervision and three years of cash handling experience is required
  • Extensive knowledge and experience of accounting controls over cash
  • Extensive knowledge of FERPA, Red Flag and PCI regulations
  • Extensive knowledge of federal financial aid regulations as they relate to students accounts and federal refunds
  • Experience with tax reporting and requirements for colleges and universities
  • Overtime may be required during peak times

 

Additional Information:

 

Hours Per Week: 37.50
Work Schedule: Monday - Friday; 8:00am-4:30pm; overtime may be required during peak times
Compensation: $59,937 plus excellent health insurance, paid leave and tuition reimbursement
FLSA Status: Exempt
Grade: 15
Open Until Filled
Best Consideration: August 9, 2019

*Pre-employment criminal background investigation is a condition of employment.

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

 

Application Instructions:

 

Please submit:

  1. Cover letter
  2. Resume

 


Apply Here

 



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