Company Description:

Howard Community College (HCC) is an exciting place to work, learn, and grow! HCC has been awarded the distinction as a "Great College to Work for" since 2009 from The Chronicle of Higher Education.

Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community. No matter where you want to go in your career, you can get there from here!

 

Job Description:

 

GENERAL RESPONSIBILITIES

Performs clerical and administrative support work for the Division of Continuing Education and Workforce Development, specifically for the personal enrichment, 60+ programs, and the community development unit. Serves as the initial point of contact for personal enrichment and 60+ programs. Assists students in registering for and selecting personal enrichment and 60+ classes. Handles a high volume of phone calls on a multi-line phone system. Provides telephone coverage, clerical support, mail processing, course evaluation processing, word processing, Colleague data entry, personal enrichment and 60+ programs reports, and serves as a back-up support to other community development programs. Under general supervision, this position also assists with instructor and vendor contracts, course file management, and new personnel document processing. Supports community development programs as needed. Assists the division with special projects.

WORK PERFORMED

• Responsible for data entry into Colleague for personal enrichment and 60+ programs
• Runs proofing reports to ensure the accuracy of course information and makes corrections as necessary
• Acts as the first point of contact for personal enrichment and 60+ programs via phone and email
• Provides customer service for personal enrichment and 60+ programs students by assisting with student registration, transfers, drops, and making course recommendations for students
• Responds to student inquiries in a timely fashion
• Performs word processing and data entry assignments to include maintenance of various mailing lists and course and instructor information maintained in the current database
• Assists students, instructors, and the general public by interpreting college policies and procedures, and answering questions regarding registration, transfers, refunds, certificates, letters of attendance, course schedules, and directions to campus classrooms/buildings
• Prepares course packets, delivers instructor materials, and prepares class signage for Community Development classes as needed
• Receives, sorts, and processes instructor contracts and paperwork for Community Development classes as assigned
• Assists in processing student course evaluation forms to include preparing them for scanning and filing
• Maintains electronic file systems for personal enrichment and 60+ programs
• Scans and organizes documents, including syllabi, printing, and attendance
• Communicates with instructors to obtain and supply printing for classes
• Responsible for responding to and mailing out personal enrichment and 60+ programs information in response to inquiries, community requests or as needed for marketing purposes
• Prioritizes multiple project assignments, requiring a high degree of accuracy and efficiency, for personal enrichment and 60+ programs

Requirements:

KNOWLEDGE REQUIRED

• High school diploma required, AA degree preferred
• Two or more years in an office environment preferred
• Strong technical, organizational, interpersonal, and problem-solving skills
• Excellent customer service experience in a fast-paced office environment, with an ability to respond quickly and efficiently to a variety of situations
• Ability to organize and prioritize multiple responsibilities
• Skilled in Microsoft Office Suite, knowledge of Colleague system preferred
• Ability to operate a wide range of office equipment including a computer, copier, fax, and audio-visual equipment

OTHER REQUIREMENTS

• Must be able to use good judgment in dealing with all levels of individuals within the college and the community
• Ability to communicate effectively, both verbally and in writing
• Ability to maintain strict confidentiality
• Regular attendance is a requirement of this job
• Vacation time is not permitted during summer Kids on Campus sessions
• Performs all duties while considering the impact of any actions on the college's sustainability initiatives in the areas of environmental stewardship, social responsibility, and economic prosperity

PHYSICAL REQUIREMENTS

• Stand for extended periods of time
• Be able to lift small boxes (approximately 25 lbs)
• Walk across campus and up and down stairs

 

Additional Information:

 

Hours Per Week: 37.5
Work Schedule: Monday-Friday, 8:30am-5:00pm
Compensation: $18.67 per hour plus excellent heath insurance, paid leave and tuition reimbursement
Grade: 8
FLSA Status: Non-exempt
Open Until Filled
Best Consideration: August 9, 2019

*Pre-employment criminal background investigation is a condition of employment.

**Pre-employment physical will also be required.

As a participating member of the Maryland Retirement and Pension System, HCC offers two retirement options: The Pension, which requires a 7% employee contribution and The ORP, a 403(b) with a 7.25% employer contribution only. Employees in positions that do not require a bachelor's degree must participate in The Pension. Employees that possess a bachelor's degree and hold professional positions that require a bachelor's degree may choose to participate in either The Pension or The ORP.

Howard Community College (HCC) is an Equal Employment Opportunity & Affirmative Action employer & values diversity within its faculty, staff & student population. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender, sexual orientation, gender identity, genetic information, disability or protected veteran status.

HCC understands that persons with specific disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance with the job application process, please contact the Office of Human Resources at 443-518-1100.

 

Application Instructions:

 

Pleas submit:

1. Cover letter
2. Resume

 

Apply Here

 

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