Student Success Specialist (Hourly)

Office of Information Technology

ABOUT ADELPHI:

Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students' lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core FourArts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island's oldest private coeducational university, serving more than 8,100 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers students more than 50 undergraduate majors and 70 graduate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 115,000 graduates across the country, a growing enrollment of students from 41 states and 58 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.

JOB SUMMARY:

The Student Success Specialist is expected to enhance and contribute to the strategic goals of the University as well as the Office of Information Technology. The incumbent will take lead on all student support initiatives, serve as a dedicated strategic partner for student groups and organizations and be responsible for expanding our outreach, both physically and digitally, to the student community.

REPORTS TO: Manager of Customer Experience

RESPONSIBILITIES & DUTIES:

1. Provide overall technology support to student community.
2. Assist with the preparation of student communications.
3. Attend at least two (2) Student Government Association (SGA) meetings per calendar year as well as engage other councils in discussion to ensure optimal service delivery.
4. Lead student focus groups to ensure all technology initiatives are being met.
5. Serve as secondary lead on oversight of scheduling for all areas of IT Engagement, ensuring proper coverage in all areas with particular attention to matching skills to positions.
6. Work with the Manager of Customer Experience to ensure student engagement goals are created and being met.
7. Collaborate with the Director of IT Engagement on support of recent Middle States requirements dedicated to Student Technology Competencies.
8. Perform other job-related duties as assigned.

REQUIREMENTS:

1. Effective time management, documentation and organizational skills.
2. Excellent written, oral and interpersonal communication skills.
3. Ability to effectively prioritize workload and pay attention to detail.
4. Proficiency with MS Office Suite (Word, Excel, Power Point) and Google Apps (Drive, Sheets, Forms, etc.).

PREFERRED HOURS:

1. Afternoons/Evenings due to meeting schedule of student groups.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

1. Associate's Degree required.
2. Bachelor's Degree and prior experience working in a fast-paced, technology-related office environment preferred.

To apply, visit https://chm.tbe.taleo.net/chm02/ats/careers/v2/viewRequisition?org=ADELPHI&cws=39&rid=2267





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