Customer Experience Office Assistant (Hourly)

Office of Information Technology

ABOUT ADELPHI:

Adelphi University, New York, is a highly awarded, nationally ranked, powerfully connected doctoral research university dedicated to transforming students' lives through small classes with world-class faculty, hands-on learning and innovative ways to support academic and career success. Adelphi offers exceptional liberal arts and sciences programs and professional training, with particular strength in our Core FourArts and Humanities, STEM and Social Sciences, the Business and Education Professions, and Health and Wellness. Recognized as a Best College by U.S. News & World Report, Adelphi is Long Island's oldest private coeducational university, serving more than 8,100 students at its beautiful main campus in Garden City, at learning hubs in Manhattan, the Hudson Valley and Suffolk County, and online. The University offers students more than 50 undergraduate majors and 70 graduate programs in the liberal arts, the sciences and professional training. With powerful partnerships throughout the New York area, more than 115,000 graduates across the country, a growing enrollment of students from 41 states and 58 countries, and rising rankings from top publications and organizations, Adelphi is a dynamic community that plays a leadership role on Long Island and in the region.

JOB SUMMARY:

The Customer Experience Office Assistant is an entry level, hourly position at a fast paced technical support HelpDesk. The incumbent will provide general office support across the entire customer services organization. This hourly position is max 20 hours per week. Work start times and days of week may vary depending on seasonal workloads.

REPORTS TO: Manager of Customer Experience

RESPONSIBILITIES & DUTIES:

1. Create and maintain scheduling of all customer serv experience staff including HelpDesk, 3D Studio and Telephone Services. (FT, PT and Students)
2. Answering a variety of inquiries promptly concerning general information, complaints, and emergencies as well as directing the calls to the correct department.
3. Responsible for checking any work orders assigned to telephone services via workorder ticketing system and complete requests thoroughly by updating the administrative system (SAAS).
4. Update job knowledge needed to learn, grow, and collaborate with the students and employees in Adelphi's community by participating in educational opportunities.
5. Utilize current technology including social media to communicate with IT staff and the community at large in a professional and prompt manner.
6. Create workshop schedules each semester for all technical workshops.
7. Organize and supervise office activities to enhance team synergy.
8. Perform other job-related duties as assigned.

REQUIREMENTS:

1. Excellent communication and interpersonal skills.
2. Ability to prioritize workload according to volume, urgency, etc.
3. Organized and can expedite or complete tasks in a timely manner.
4. Advanced skills in Microsoft Office products, and Google Apps for Education Suite.
5. Goal oriented, motivated and outgoing character.
6. Ability to work with minimum supervision.
7. Flexibility with working hours required.

EDUCATIONAL/EXPERIENCE REQUIREMENTS:

1. High School diploma required.
2. College degree is a plus.
3. 1 - 3 years of technology related job experience.
4. 2 years of higher education experience preferred.
5. Familiarity with Google for Education, Microsoft Office.

To apply, visit https://chm.tbe.taleo.net/chm02/ats/careers/v2/viewRequisition?org=ADELPHI&cws=39&rid=2266





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