Process Analyst

 

About Virginia Community College System:

Virginia's Community Colleges were created more than 50 years ago to address Virginia's unmet needs in higher education and workforce training. With its mission to give everyone the opportunity to learn and develop the right skills so lives and communities are strengthened, the Virginia Community College System (VCCS) works to provide world class services that foster and expand access to exemplary learning experiences for all by expanding access, providing affordability, supporting student success, expanding workforce development training, and securing resources to achieve its goals.

The Shared Services Center (SSC) supports the VCCS by providing excellent customer service and effective and efficient administrative services to the 23 community colleges and System Office. These services include common and routine functions in the areas of human resources, fiscal services, payroll and procurement with the intent to use economics of scale and specialized expertise to support its customers.

The Business Transformation Office (BTO) will drive change and execute the vision with the available resources. This position is a member of the BTO reporting to the BTO Manager. The BTO is responsible for providing business service strategy and planning, project strategy and planning, communication and change management, and continuous improvement performance management.

 

Job Description:

The Process Analyst will work as an operations analyst for both the SSC and the colleges. The Process Analyst will be responsible for:

• Identifying compliance and process improvement opportunities for services lines at the Shared Services Center.
• Systematically documenting current process flows, identifying risk within the process, and providing solutions that are scalable and sustainable.
• Define, document, implement, and sustain process flows for services offered at the Shared Services Center.
• Analyze data to identify opportunities to improve results.
• Create and present cost-benefit analysis for solutions.
• Document processes using appropriate documentation tools such as Microsoft Word, Visio, etc.
• Interact with cross-functional teams to ensure business processes and rules are aligned, adjusting documentation accordingly.
• Ensure changes are communicated to the appropriate stakeholders in a timely manner.
• Identify and occasionally lead training needs for Shared Services Center staff and our customers.
• Identify and lead improvements in existing systems and processes using Kaizen, Value Stream Mapping, RCCM, DMAIC, or other process improvement methodologies.Translate business needs to IT/software requirements so that IT programmers/analysts can build effective tools.
• Work with the other members of the BTO to develop materials and share with the various customers the services, benefits, and impacts of the SSC that are relevant to the customer and the SSC mission.
• Contribute to the health and positive culture of the shared services team to enable, empower, and support the larger team.

 

Requirements:

• Bachelor's degree in Business Administration or equivalent combination of training and experience
• Experience working in Human Resources, Finance, Call Center, or Procurement Operations
• Experience serving as a dedicated process improvement representative with demonstrated evidence of cost savings and improving services
• Experience documenting work flows and procedures in Microsoft Office (particularly Visio, Word, PowerPoint, and Excel)
• Experience analyzing and interpreting data
• Experience identifying and defining key performance indicators

 

Preferred:

• Project Management/Business Analyst/Organizational Change Management skills or certification
• Lean/Six Sigma certifications
• Higher Education work experience
• Multiple years of relevant experience
• Experience translating business needs to software requirements and communicating effectively with IT to develop effective IT solutions
• Experience facilitating cross functional process improvement efforts using Lean or Six Sigma Tools, e.g. Kaizen, RRCM, VSM

 

Additional Information:

The Shared Services Center is located in the beautiful mountain area of Daleville, Virginia.

Salary commensurate with education and work experience. This position is defined as a state classified position. The VCCS offers competitive compensation along with excellent benefits and opportunity for career development.

 

Application Instructions:

To apply for this position, qualified applicants must complete the online information section and questions, and attach a resume and cover letter with salary requirements for consideration, www.vccs.edu/careers/

Reference, background, and e-Verify checks are required for all VCCS positions.

 

The Virginia Community College System is committed to fostering, cultivating, and sustaining a culture of diversity and is an Equal Opportunity/Affirmative Action Employer. The VCCS encourages applications from women, minorities, veterans, and those with disabilities in our effort to reflect our diverse society.

 

We thank you for your interest in the Virginia Community College System.

 

URL: www.ssc.vccs.edu

 

 

 

Apply Here

PI106456757