Virginia Tech is a public land-grant university, committed to teaching and learning, research, and outreach to the Commonwealth of Virginia, the nation, and the world. Building on its motto of Ut Prosim (that I may serve), Virginia Tech is dedicated to InclusiveVT-serving in the spirit of community, diversity, and excellence. We seek candidates who adopt and practice the Principles of Community, which are fundamental to our on-going efforts to increase access and inclusion, and to create a community that nurtures learning and growth for all of its members. Virginia Tech actively seeks a broad spectrum of candidates to join our community in preparing leaders for the world.

Position Summary:
The Desktop Support Technician I role involves supporting the day-to-day on-site information technology needs of designated departments within the Virginia Tech Transportation Institute with approximately 400+ computers and end users. This position will work to implement policies, troubleshoot problems and maintain accurate documentation. Provide direct assistance to users with all aspects of computer operations including computer setup, instructional training, including documentation procedures and disaster recovery. Assist with testing, implementation and improvement of security, recovery systems, multiple video conference rooms and general IT operations. This position will provide comprehensive support, training, system maintenance and analysis of existing and future technology needs. Reliable customer service and problem-solving skills and ability to communicate technical issues easily to a broad audience with varying levels of IT knowledge with a service-orientated demeanor.

Required Qualifications:
- Bachelor's degree in Computer Science, IT, Engineering or related field. A lesser degree with equivalent education, experience and training may be considered in lieu of a bachelor's degree.
- Strong knowledge of Windows operating systems, Microsoft Active Directory and Microsoft Office.
- Experience in providing support such as one-on-one consultation and training to end users.
- Demonstrated ability to work independently, manage multiple projects simultaneously, and take initiative to solve complex IT problems.
- Experience with computer hardware troubleshooting and repair.
- Must be able to lift up to 40lbs.

Preferred Qualifications:
- Working knowledge of hardware and software video conferencing systems.
- Experience with ticketing/work order systems like Spiceworks or Service Now.
- Experience with computer imaging, remote desktop, Microsoft Exchange.
- Experience with networking concepts and devices (i,e., TCP /IP, firewalls, VLAN switching, etc.)
- Working knowledge of iOS and Android.
- Working knowledge of OSX and Linux.



To apply please click here!